Aminess Lisanj Family Hotel

Absolute disgrace of a hotel and certain staff members. Due to their mistake in the reservation system, two nights were booked starting from Thursday instead of Friday as selected in the app. Upon arriving at the reception on Friday, not only was the employee visibly irritated, but also extremely rude. There was no available room because, according to them, we didn't show up the day before, which was when our reservation was made. However, they did manage to find a room with the condition that we must check out the next day, since two nights were reserved, and one night was already missed. Considering our original plan was to stay until Sunday, we requested a change to reflect our initial booking, from Friday to Sunday. However, they continued to insist that the mistake was ours, and in the end, we ended up paying for three nights with full board, even though we only used two. After complaining via email, we received a response stating once again that the mistake was ours and that they were not able to "reduce" the price, which was not even what we were asking for. We simply wanted to settle our stay in the arrangement that we actually used, not an additional day they made up due to THEIR mistake in the system. After we paid and left the hotel, there was no further response to our email - very professional, I must add! I sincerely hope that this review helps at least one person to avoid this hotel. To reiterate, ABSOLUTE ZERO, a classic Croatian style of trying to extract extra money. I hope you'll put it to good use.

Had no idea such a family hotel existed. Best part was the kid’s activities and the meals options. So sad we only had one day there.

The most terrible thing- cleanliness. Plates and glasses were filthy, so we needed to pick “the best ones”, pool was dirty, room was not cleaned etc. so if you are sensitive about this- do not go to this hotel. It was renovated in 2018 but since then it looks like nothing was re-invested; worn out towels, sheets, paint coming off the pools etc. Karting zone for kids- you have 2 working electric kid cars and 5 that do not work, all of them are somehow broken. Realy not suited for 4 star hotel, more 2 and a half. Maybe we expected too much, but we compared it with our stay at Family Hotel Amarin (Rovinj) - similar pricing but completely different experience, this hotel cannot compete in any way with that; there is one bright star shinning upon this poor management’s hotel and that are their staff. From bellboy to cleaning ladies to barman, cooks and all others- hats off to your commi**ent to service your guests with your possitive attitude

Tonight we have arrived to the hotel Lisanj. It was an incredible shock for me. There were ants in the room, the carpet is so dirty that it would probably only fit in a barn. There is a visible trace of something on the small stool, which may have been vomit not long ago. In response to a complaint about ants, an elderly lady came with a disinsection agent, and she started spraying the ants in my presence and the presence of my child. However, it is not possible to use in the presence of people. Just absolute horror. I couldn't hold back the tears. If it were not such a long way back home, I would have left immediately.

We ordered classic room. The equipment was enough to satisfy us but too small wardrobe. There was only one window in a small room and there was a power generator 3 meter from the window and it was working 24 hours. We also felt smell of the kitchen. The room was too noisy from outside and inside as well. The wall on the bathroom was too dirty. Unsuitable is leaving cleanly towels on the floor of the corridor. The restaurant has not a cosy feel. The restaurant was noisy too like a company canteen, the walls were too dirty. Coffee was horrible. Fish and pizza were great. The outside pool was great, there was salt water. Score point are for outside pool, pizza, fish.

It was definitely our mistake staying at this hotel as a couple, IT IS FOR KIDS. This place is purely marketed to kids. Screaming babies and hyper toddlers everywhere, allowed to run wild - you cannot escape them. So putting aside the fact that we were eating and sleeping in the middle of crazy kids crèche (think butlins on steroids, but a fraction of the size but still with the same amount of kids and an even smaller budget) this was our mistake and so not our gripe… The issue is the standards they keep - This place is awfully run down, they can’t keep up with the mayhem all of the kids cause. Everything is broken from the sun loungers and tables, to the T.V remotes in the rooms. Every single wall in the common areas are covered in scuffs, filth and most have damp and paint peeling off. They seem to make no attempt to keep the keep the place tidy or well kept, there are broken concrete tiles everywhere in the outside areas & piles of discarded old furniture around every corner. The pool literally had piles of dirt at the bottom, and the rim was green - the loungers weren’t much cleaner. Meal times were chaos, the food is mainly for kids - pizza, chips, ice cream and there isn’t a single seat in the restaurant where it’s a kid free zone, so no chance if a peaceful meal. The floors aren’t cleared during meal times, so squashed food everywhere. We couldn’t use the massage facility either as were told they were fully booked for the next 2 weeks… Our room was grotty… I mean really grotty. Blood, snot and squashed bugs on the walls. Stains (smelt like fresh vomit) on the furniture as well as marker pen scribbles all over the place. The curtains were pulled off the runners on one end, so couldn’t get the room dark enough for a good sleep. A sticky remote control for a T.V that didn’t work. I offered to show the receptionist all these things in the room, she declined and just took 10% off the bill instead…really!!! Also, the air con is set so the lowest temp is 22….it’s hot here, so we needed it to be cooler than this for a good nights sleep, but the very rude receptionist said “nothing can do about it“ and hung up. Do not stay here. It’s not even a cheap place to stay- €300 for 1 night!!! Don’t waste your money or time. AVOID

Perhaps coming as a couple to this hotel was a bad idea…yes we knew it was a “family hotel” but I didn’t imagine it to be at the level of kid focused that it is…Screaming babies everywhere! Everything is aimed at young children and you cannot escape them! So for families it might be great, for couples, groups or anyone without young children, definitely not! We only stayed here for 1 night as needed a stopping point between Sibenik and Pula, and what a mistake! Looking past the fact we were sleeping in a children’s playground… the place is incredibly grotty and run down. The outdoor pool is so, so dirty. The wellness centre is the same. The food is god awful - predominantly aimed at kids, so chicken nuggets, pizza, chips…. Stains everywhere in the rooms & hallways. Exceptionally Rude staff