Ann Michelle
18 maggio 2024
We stayed on this property last month for an overnight stay. Upon arrival to our room, as i was unpacking & hanging our clothes in the closet, i saw an aluminum tray on the shelf above. I took it and was appalled at what was inside. It was molded bread rolls!!! It must have been there for weeks! I called the desk & showed it & the person on duty took a picture & said he will report it to the manager in the morning. He offered to change our room but since its just overnight & we are tired, we stayed. I just did not use the closet
I am a Hilton Honors member & i use their properties whenever we go out of town. But this is unacceptable. They are supposed to double check that the room is clean before their guests arrive.
When we checked out, i spoke with the Assistant Manager on duty just to make sure she was informed about. She said it was unacceptable & took a picture on my phone, too.
She said she will reach out to the owners & that i will hear from her in the next few days. I haven’t heard from her since.
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