Plough Hotel

Stayed in room 26 last night ( 17th July ) and woke up this with bites / stings on my arms and legs. Made reception aware this morning so hopefully this will be addressed. Regularly stay in hotels through work and have done for the last 4 years this is by far the worst stay and experience I have had. Avoid this place if at all possible .

Although greeted with a welcoming smile by the first receptionist that greeted me on my arrival, I can honestly say this is the worst place I have ever had to stay. I found multiple hairs across the whole room. Laminated menu that was dirty on a dresser offering the dinner menu for downstairs. Only positive I found were the cheap biscuits offered with the tea bags in the room. Very dated with damaged furniture, walls and curtains. Opened the curtain in the morning and the whole thing fell down. Shower was so filthy I didn’t use this. Hairs and what appeared to be eyelashes on the floor. The toilet roll that was spare behind on the toilet was unused however dirty. Bedside lamp shade was filthy. I was booked to stay here on a business trip and felt the cleanliness was at such a low, I did not try the breakfast that I had paid for after having an awful nights sleep. Road noise is loud yes however would not say this impacted my sleep at all. When I checked out very early the next morning, the receptionist (a different one this time) was dealing with another guest complaint when I was checking out and said “okay, anything I need to know” so I alerted them to the curtain and hooks that had fallen down. She appeared unbothered as I left swiftly. The overall cleanliness and condition of this hotel was the same throughout as I found within the hotel room itself. A real shame when it was £110 for the night and was booked last minute with local other larger chain hotels fully booked. An experience I can genuinely same made me feel very uncomfortable.

Room was nice, decent size etc Road noise is horrific, all night. Public areas in need of much needed TLC. Breakfast, never sampled it on the basis that coffee sachets and a hot water boiler paints a picture and is just a straight and complete no no for me. Staff really nice and welcoming. Overall, decent room.