Hotel Santika a Giacarta settentrionale

Small hotel with 2 floors only but the corridor was long and seemed like lots of room. Very conveniently located next to a big mall. And the room was comfortable with basic amenities. Value for money!

Dear.hotel management of sunlake I’m one of your customer’s you hotel we would like to thank you and your staff to make us welcome to your hotel your hotel facility is wonderful clean I take 2 rooms in your hotel 818-819 I’m very appreciative your staff give us room facing the riverside the fireworks last night is incredible just filled like can touched the fire works we will be back soon and looking forward to see your friendly staff I’m pretty sure friendly staff is from friendly management once again thank and congratulations to your team I hope the friendly team will continue into the future. Your sincerely Jaime ku Melbourne Australia

La camera stessa era spaziosa, decorata con gusto e dotata di tutte le moderne attrezzature che potevo chiedere; il letto era incredibilmente comodo, assicurando un sonno tranquillo dopo un lungo giorno di esplorazione della città.

Fast, promptly and excellent staff. Will always be here next time. Hotel inside the mall and near with everythg needed. Upgraded to novotel and so convenient and helpful receptionist guy ( Ibis) when we arrive at night time and telling us softly and politely about the changes and escorting us until to novotel. So sad for his name. we arrive aroud 8 to 9pm.

Il servizio è insoddisfacente, non ordinare LG. Una tolleranza minore. Devi uscire alle 11:00. Anche se c'è un prezzo da uscire alle 12:00 100rb.ada il modo deve pagare LG. Wow, tutto vale la pena. Eccezionale. Forse ho scelto il tipo sbagliato di appartamento, vista sul mare Bahama.E' evidente che tutti possono vedere la vista sul mare.Thx. Spero che questa critica vi darà un input di proprietà o a amici che vogliono affittare lì.

Non potevo confrontarlo con altri hotel, ma la qualità dell'aria in questo hotel è buona. È vicino alla zona oceanica Floyd con il prossimo grande centro commerciale in ufficio . Facile da taxi ci sono due grandi centri commerciali vicino alla palestra è piccolo ma la posizione è OK. There’s within 2 km radius good facilities food high-quality reasonable ones. They’re all fine so this is a good location. But the weekends really is the problem. It’s really easy sold out and priced very pricey over the weekend 

When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

Great affordable hotel, nice services. No pool, gym not good. Breakfast didnt taste good.

Not good not bad...but its ok..myroom is not clear and cant have take shower hot water. So I waited hat water long time..but just warm or sometime cool water....