Sofitel Auckland Viaduct Harbour

The room itself is very old, the windows were also poorly cleaned. However the rest of the hotel is nice and updated including the spa and pool area. Overall it was a decent stay, however I would only go back for the spa and not stay there again.

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

第一次住，但應該也是最後一次，畢竟這是我住過算是目前體驗最差的五星酒店了…清潔衞生竟然會不清理垃圾桶，洗漱台竟然有水漬，淋浴頭的接口是漏水的，晚上找不到大堂值班的人幫忙停車。不僅如此，在停車場按鈴，等了至少20分鐘無人響應。最誇張的是，門僮取車竟然還取錯了車…如果我自己的車也被這樣取錯，真被人開走了，這又要怎麼弄？同事找服務生要牙膏牙刷，竟然被服務生放門口不被告知，還被其他人拿了。

乾淨，整齊.很好

Strangely there were very few other guests around, and after talking to a fellow guest, who happened to be using the spa, he advised me that the Marsden hotel is leased out and yet is under the same roof as the Sofitel. Interesting as when I arrived , the female greeter asked Marsden or Sofitel are you staying at. Didn’t think anything about it, until I became aware that the Marsden is a fraction of the cost yet the rooms are IDENTICAL. I believe the use of the pool and gym for Marsden guests would cost extra, which explains the lack of use of the indoor pool I guess. Speaking of which, it does have some infrastructure issues, like the panel of the starry lighting fixture totally exposed showing not stars on the ceiling but rather unattractive wiring and fluorescent lighting above the pool. Safety issue?? Despite this, hats off go to the concierge named Karim. His service is wasted at the hotel and should be at a more grander hotel. Despite enough Sofitel stays in the past around the world, stay at the Marsden for the same quality at a fraction of the cost

Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!

Nice spacious room, good quantity of furnitures, nice decoration. Good front desk service.

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.

They double charged my card, promised to fix it immediately and haven’t done anything. And now I have haggle with them on an international call just for their mistake. Small motels and hotels don’t do this - can’t imagine how bad the processes at Sofitel must be. Ruined my whole experience