Janis Ianne
6 dicembre 2023
I recently stayed at your hotel and overall, my experience was quite positive. The front desk staff who assisted us during check-in was exceptionally nice, professional, and articulate. They provided a thorough explanation of hold charges and parking fees, making the process smooth.
The masquerade ball hosted in one of their conference rooms was a beautiful event. The servers were friendly and accommodating, always wearing smiles and treating guests with respect. It was a fantastic venue.
Our room exceeded expectations in terms of space; the king-size bed and couch provided ample room, and the bathroom, featuring a rain effect shower head, added a touch of luxury to our stay. However, I must express a concern regarding the bed.
As someone recovering from medical back procedures and therapy, I found the bed in this location less comfortable compared to other Marriott establishments I've frequented. The couch and chair, which are usually back-friendly in other locations, were also not as supportive.
I am a loyal customer and have enjoyed stays at various Marriott locations without encountering such issues. I hope the Marriott team considers this feedback to ensure a consistently comfortable experience for all guests.
Thank you for your attention to this matter, and I look forward to future stays with Marriott.
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