Montigo Resorts Nongsa

Stay away! Prices of a 4 star hotel, 1-star service, 0-star maintenance** We had to move 5 times during our 4 night stay due to terribly maintained villas. On top of that, staff that didn’t appreciate the inconvenience caused to us. Our 4-night family stay (Oct 17–21, 2025) was a nightmare. We were forced to move 5 times due to severe maintenance failures. Day 1: An intoxicated intruder climbed into our villa. Day 2: Rainwater flooded our daughter’s room, soaking her belongings. Day 3: We battled a broken door, then leaking and non-functional AC units. Day 4: After another move, the patio roof collapsed meters from our children in the pool. The resort’s compensation for this series of safety failures was an insulting offer of a 3-hour late checkout or a future one-night stay. Our pre-enlistment family trip was ruined, leaving us shaken and distressed. Details: We booked a 4-night (Oct 17-21, 2025) family trip in a 2-bedroom villa, meant to be a relaxing holiday before my son’s army enlistment. It became one of our worst. Day 1: Arrived 6:30 p.m. My son slept downstairs. At 3:20 a.m., he was terrified by an intruder from the next villa who jumped the short dividing wall and tried to open our patio doors. Noticing my son, the man (who seemed intoxicated) waved, said he "just wanted to say hi," and left. The neighbors had been loud all night. This security breach was unacceptable. I reported it via WhatsApp, and a manager, Juna, moved us to another 2-bedroom villa. Our peace of mind was gone. Day 2: At 8:00 a.m., we found a large puddle in our children's room. Rainwater had seeped through the window, completely drenching our daughter’s suitcase and clothes. I messaged the resort at 8:55 a.m. After five follow-ups, manager Kholid and staff finally arrived at 1:15 p.m. They were reluctant to move us, but with more rain forecasted, we persisted and were moved to a *third* 2-bedroom villa. Day 3: The issues continued. It took 30–45 minutes to convince manager Victor that our new villa's door was faulty. He initially blamed us, claiming we should have reported it earlier, but the door was already open when we were shown the villa. His team finally confirmed it was broken and fixed it. That night, the AC leaked, and units in the master bedroom and living area failed to cool. The next morning, Victor returned, confirmed the downstairs AC was unfixable, and moved us—for the *fourth* time—to a 3-bedroom villa. The family was exhausted and annoyed by the constant disruption. Day 4: The 3-bedroom villa seemed like an upgrade. At 8:00 p.m., while our kids were in the pool, they suddenly shouted. The patio roof outside the bedroom had collapsed, just meters from where they were swimming. Thankfully, no one was hurt, but it was a dangerous structural failure. We called Victor, who, to his credit, moved us within an hour to our *fifth* villa (a 4-bedroom). By this point, our kids were shaken, and we had lost all confidence in the resort's safety. After the series of incidents we had endured — from security scares to flooding, broken doors, faulty ACs, and finally, a collapsing roof — we expected meaningful compensation. The final offer was either a 3-hour late checkout or a single weekday night complimentary stay. This felt insultingly inadequate given the distress. Our family holiday was a stressful ordeal. In 4 nights, we were moved to 5 villas. The resort's lack of accountability, poor maintenance, and inexcusable safety standards do not match its 4-star prices. We left deeply disappointed and shaken, and we sincerely hope the management takes this feedback seriously so that no other family has to endure what we did.

It's a relaxing place for family or couple holidays. Amineties: Good but can be improved. such as more furniture in the villa so that we could more place to relax