Recensioni su Semeli Hotel

Risposta dalla struttura: Dear Hani A, Thank you for taking the time to evaluate and share your opinion for SEMELI HOTEL. We are really sorry to see that you did not have a pleasant experience with us after so many days that you were accommodated at the Hotel. Going through and having processed the facts that you have stated, indeed, there was an issue with the air-conditioning and it was resolved the second day of your stay after noon. We had no other report from your side that you had an issue with the air-conditioning after that. With regards to the construction site that you are referring to, there was nothing around that time at the hotel area that was causing any noise and besides that you were located at a very quiet room on the top floor. With regards to the room change as you were told and explained many times, the hotel was fully booked with not any available options of room move. It was not possible and not because we did not want to give you that option but because we could not once, we had the opportunity to change your room we did. You had requested to be accommodated in one of your colleagues’ rooms and you were told that it was not possible to be accommodated in the specific room but to another available. It was again explained to you that due to the hotel occupancy and room allocation it was not possible but instead you were given another room on the top floor. We are very surprised with your published feedback since we were given the impression that we did meet your expectations and succeed to accommodate you in the best possible way for the rest of your stay. Staying focused on our main goal we would be delighted to have the chance of welcoming you back at SEMELI giving us the opportunity to mitigate any previous experience. SEMELI HOTEL Management

Risposta dalla struttura: Dear Guest, Thank you for taking the time to evaluate and share your opinion for SEMELI HOTEL. Your feedback is highly appreciated and valued from all of us and of course it has been transferred to the Management. Unfortunately, we were not able to turn on the Air conditioning Cooling Mode on the time, being in a transitional climatic period experiencing a large temperature difference between hot in the midday hours and cold in the evening hours. The Front Desk was informed and then of course the Hotel Management for your complaint but there was no time to react since you decided to check out earlier. Your reservation was made thought a third-party partner and we were unable to refund you directly but we had to go thought your agent. This is exactly what we did, we informed the agent about the incident the same day and refunded fully your agent and demanded to refund you as well and of course to inform you immediately for the refund. With regards to the room size, we tried to ultimately utilize the available area providing to our Guests all necessary services and facilities for a City Hotel. With regards to the timeless decoration and furnishing approach, it has been followed on purpose as this imparts a unique character and differentiates our hotel from many others. This is management choice and we never lacked of any advanced technology of the current century. You received the room type that you had chosen based on the brochures /pictures that you saw and nothing less, we do understand that this might not have been what you actually wanted but this is what we represent to the market. The hotel is located in a central business location with access to many available options around and the old /town, city center within 2km distance from the hotel. Again, this is exactly what the hotel advertises and share to the public and future guests and we never mislead our guests to believe otherwise. We are truly sorry that we did not have the chance resolve any issue and to achieve our main goal of ultimate guest satisfaction. We would be delighted though to have the chance of welcoming you back at SEMELI giving us the opportunity to mitigate any previous experience. SEMELI HOTEL Management