Hotel Days Inn a Cascate del Niagara

Room was good, clean and affordable. We expected that we were supposed to be booked on Days inn(nearer on Niagara falls) not Days inn and suite. It was 2 different locations but the concierge didn't inform us or maybe the hotel details in the trip app is wrong. Also, we originally booked a 1 bed queen room and we were given a 2 bed queen room.

Il personale era molto amichevole. È necessario fare molte riparazioni nelle loro stanze, soprattutto nel lavanderia. Il letto non è comodo. Il fattore più è la posizione che è molto vicino al parco di divertimento e si può camminare per alcune delle attrazioni che si trovano sulla collina Clifton.

I booked this hotel with trips.com, when I tried to check in they said there’s no reservation for me even though I showed them the confirmation number, they said trips.com didn’t send the confirmation to them, and I need to contact them myself. I asked them to borrow the phone so I can call because my phone is prepaid, and they said their phone doesn’t work to call outside, believe it or not, and they couldn’t help at all, so I contacted trips.com through live chat, the rep was so helpful, she contacted the hotel directly and was able to sort out the issue, then the guy from the hotel said he gone above and beyond to help me and he’s not supposed to. I found that’s funny because he didn’t help me at all from the beginning until trips contacted them. So I told him I was not satisfied with how he handled the problem initially, then he apologized, but not sincere you can tell by his tone of voice. In terms of the hotel, it only has 2 floors, the 1st floor is kind of in the basement, the carpet is very old, but the room is clean. The heater wasn’t turned on, the room was cold when we arrived. The heating system and the washroom fan were very loud, so we have to turn off the heat in order for us to be able to sleep.