Newlands Court Motel

Cutlery made avaliable. The tv could be made to be able to watch from bed. Otherwise very comfortable an enjoyable Thanks 😊

The motel staff were fantastic,friendly and helpful. The motel is well placed to get to ferry. Very clean and comfortable. Only negative was slow drainage in hand basin

From the moment I arrived, the staff's warmth and genuine hospitality made me feel right at home. The tastefully furnished rooms provided a serene atmosphere, and the attention to detail was remarkable. The exceptional customer service, with staff always going the extra mile, added to the overall experience. Newlands Court is truly a hidden gem that offers a wonderful retreat for those seeking comfort, relaxation, and exceptional service. I highly recommend it and eagerly anticipate my next rejuvenating stay.

Went for a concert, everything looked okay in the photos and some reviews when I get to the hotel, there is bugs everywhere in the room, there’s blood and stains on the duvet cover, toilet seat cover doesn’t even sit on the seat properly, there was rubbish under the bed and this is properly one of the worst hotels I’ve stayed in and wouldn’t recommend it to anyone

Terrible! In an old unit, spacious but dirty, unkempt, a broken bed, insufficient cooking equipment to use full kitchen, unsafe for family (see electrical related photos), mould, and a 'void' into locked adjoining unit. Issues raised with management the following morning due to family commitments and isssues being discovered throughout the evening and in the morning. We requested to move units and were fortunate this could occur. This newer renovated 2 bed unit was excellent and could not fault it! This is the unit I had expected when we booked online initially. So if booking, ensure you ask to be in rooms as per website. Management refused to discount or refund our first night despite numerous emails as follow up. We felt minimised and blamed for raising issues and told we did not do so early enough - despite having done so as early as possible given we had 2 young children with us and that issues were discovered throughout evening and morning, not seen straight away as we were tending to dinner/kids bedtime/family. Very poor customer service other than accommodating a room change. After over at least 5 email exchanges we were offered a $50 refund which we declined as felt this was more about them wanting to settle rather than acknowledge and accept responsibility for issues. This really put a dampener on the end of our family holiday, is still not resolved, and we are lodging a complaint with the Commerce Commission currently.

Because our car was defect we could not enter the ferry and needed a hotel...9pm and a big Cricket Match in Wellington, all booked out. At first call it was also fully booked, but Nara called us back when another Client had to cancel. On top of that she drove us to the airport at 6am so we could continue our journey to southern Island. I never met a host that friendly and customer oriented. Nara was our saviour, we will never forget! The room was clean, excellent bathroom, parking right in front of the door

Lovely clean room, comfortable bed and AMAZING bathroom, with a huge spa bath and a shower from the heavens! Breakfast was delicious and plentiful. The location is a bit tricky to get in and out of in traffic but the staff were lovely. Thank you guys

Overpriced for this property. Convenient for city access. Adequate for one night stay.

The toilet hadn’t been cleaned the extractor fan was dripping grease and dusty. Layout of room was only redeeming feature.