SpringHill Suites New York Queens

The room itself is alright, beds are comfortable and it’s relatively clean - which is very rare. The housekeeping ladies and cleaners are nice, the reception staff is meh, not the most welcoming or helpful. Very stingy as well when it comes to giving us water, plus he refused to add my points to my Marriott Bonvoy account because I booked the room through Trip.com. And didn’t offer to help us when he saw us struggling with all our bags, there’s only one trolley that everybody shares in the hotel which is very strange, in other countries, someone helps with the bags and the trolley as soon as people arrive… No bathrobe, no slippers, which again is very strange for a hotel that belongs to the Marriott chain… but we noticed this happened throughout the entire country, so I guess the standards are extremely low in the US. The valet parking is extremely expensive and the hotel doesn’t offer any other options. So we used a website and booked a garage parking a few minutes away which was half the price and also had a valet. The area is actually not bad, people exaggerate when they say it’s not safe or it’s ugly, that’s not a Queens issue, that’s a US issue… :) so we enjoyed the multicultural neighbourhood and had no problems there, we felt safe and fine, plus it was a quick subway ride to the center. Breakfast is very basic, but the waiters are lovely and allowed me to take the breakfast upstairs to our room. Overall it was alright, still not worth the price though.

로비가 정신이 너무없다 로비에 안전요원 흘겨보며 처다보는것도 기분이 별로였다

My only complaint for this hotel was breakfast. The food was fine but the amount of people in a fairly small common area for breakfast was crazy. The lines were long. My daughter waited 30 minutes in a line to make a waffle.