Hotel Best Western Plus a New Orleans

After an AMAZING experience at Mardi Gras 2022 (see my previous review) I was eager to rebook for Mardi Gras 2023. I received an email from the hotel in July 2022 with an offer to prebook before rooms went on sale to the general public. I jumped on it and booked two King Balcony Rooms. I paid the deposit and requested to be put in the same room we stayed in last year (corner balcony) and the adjacent room for my brother and sister-in-law. The booking was all done via email directly through the hotel, and it was an easy and smooth experience, just as it was the first time around. I received receipts which confirmed both of my requested room numbers and remaining balances that would be due upon check-in. Fast forward to last week — 5 days before the trip — I called to verify everything was good to go with our reservations, and to ask if parking would be in the same location as last year. To my surprise, it was practically impossible to reach a human being. No one answered the phone number for the front desk or customer service. I received an automated text message anytime I called, and the text would tell me to go back to the “booking platform” where I made the reservation (in my case.. direct through the hotel.. so nothing to do but call again). I eventually figured out (by calling an old number from a past email correspondence) that the hotel had changed ownership at some point since the time of my original booking. After two days, I was finally able to reach someone, only to find out that in the “transition” my two rooms had been given to someone else. I was still booked for 2 king balcony rooms, but they were not on the corner, and they weren’t even side by side. They had also increased the remaining balance due on my stay by over $400. I finally spoke with the manager, who ultimately said he couldn’t do anything about the rooms, but that if I’d provide my original receipts, he’d make sure the prices matched. I was extremely disappointed, but decided to just roll with it. We checked in and had another fantastic weekend at MG. The location of this hotel still can’t be beat, and the balcony rooms are wonderful. But the customer service level has declined TREMENDOUSLY compared to the 2022 experience we had. I understand that things happen, and that the room requests were just not relayed to the new management/ownership. But I do think something more could have been done to accommodate us. The real catalyst for this lengthy review was when I got home to find that my card had in fact been charged for the higher amount, even though I gave the manager my receipts upon check in as agreed. Now I’ll have to find a way to get a person back on the phone and hopefully have the difference refunded. I sincerely hope this place can get back to the level of service that they once provided. We still enjoyed our stay, but it wasn’t what we booked, and it definitely wasn’t for the price we were guaranteed.

Il tempo è stato fantastico, ma siamo rimasti in due hotel a New Orleans, e questo è stato di gran lunga il migliore. Abbiamo anche trovato di tornare lì per usare il bar, anche quando ci siamo fermati nell'altro hotel per la seconda parte della settimana.

Uno dei miei hotel preferiti e sono riuscito a ottenere un ottimo prezzo su questa app!! Il check-in è stato veloce senza problemi le camere erano fantastiche. Nessun reclamo!

Old 77 Hotel is centrally located in New Orleans, a 4-minute walk from The New Orleans Artworks at the New Orleans GlassWorks & Printmaking Studio and 5 minutes by foot from Riverwalk Marketplace Shopping Center. This historic hotel is 0.5 mi (0.8 km) from Audubon Aquarium and 0.5 mi (0.9 km) from Caesars New Orleans Casino.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.Enjoy American cuisine at Compere Lapin, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 167 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided on request.

Ero nervoso perché non sono molto di una persona alberghiera a causa di cattive esperienze in tempo, ma mi sono alleviato!! Era pulito e il personale era gentile! Parcheggio facile! Pacevole!! Avrei decisamente raccomandato un soggiorno in questo luogo e tornerò!!

Siamo stati in viaggio con altri 4 coppie, tutti soggiornando in vari hotel intorno alla strada Canal/Bourbon, e la proprietà a Virgin Hotels in New Orleans, dal lobby/caffetteria, alla stanza, Il nostro weekend di compleanno è stato il nostro bell'offerta, e la nostra camera ha ricevuto un regalo molto bello al momento dell'arrivo, e tutto era perfetto. Per chiunque voglia vedere il museo WWII in soggiorno, è stato un facile 10 minuti a piedi, e Bourbon Street è 15-20 minuti di distanza (per coloro che si inclinano). Le foto e le recensioni di questo hotel sono accurate e probabilmente sottovalutate rispetto all'esperienza che abbiamo appena avuto lì nel maggio 2022!

Molto bel posto per soggiornare a New Orleans. Pulizia e ben situato con personale professionale. Ci siamo sentiti al sicuro nella zona e siamo vicini a buoni ristoranti. La distanza da camminare al centro storico è 25-28 minuti. Ci piaceva molto e torneremo.

Buona posizione per coloro che vogliono visitare la principale attrazione di NOLA , Quartier francese ! Buon colazione europeo.