Utente ospite
27 aprile 2025
Review for Moustache Delhi - Extremely Disappointed We had a very disappointing experience at Moustache Delhi. We pre-ordered our food between 10:15–10:30 PM, after confirming with the kitchen staff about the availability. They approved it, and we submitted our KOT (kitchen order ticket) to the manager on duty. When we came back downstairs at 11:45 PM, the kitchen was closed and our food was not prepared. We raised the issue with the night manager Mr. Raj, whose unprofessional behavior and complete lack of hospitality made the situation even worse: He claimed he had no idea about our KOT, even though it was posted in the managers' group at around 10:30 PM. Instead of taking any responsibility, he argued with us saying, "It’s not my problem. I'll see tomorrow." He provided half the food, which was stale, and the rice was missing. He misled us by saying the rice was being cooked, but then disappeared for over half an hour without informing us of anything. When he returned, he said the only solution was to order from Zomato — and we would have to pay for it ourselves. We waited for over 4 hours — first waiting for food, then being served stale food, then waiting again for rice that never arrived. At 3 AM, we still hadn't eaten properly. Management kept blaming each other instead of solving the issue. Additionally, we have been staying here for almost 10 days, paying full rent and food charges. Just because we are long-staying guests does not mean management can take us for granted or provide such careless and disrespectful service. Because of this mismanagement, I couldn't even take my medicines on time because I hadn’t eaten for 5 hours. This is not just poor service — it’s absolute negligence and shows a complete lack of hospitality. I would strongly advise against staying at Moustache Delhi if you expect basic service, responsible management, and even minimum courtesy. Thankfully, shift managers Sumit and Jagdish later intervened. They listened to us patiently, acknowledged the mistake, and offered a clear solution to resolve the issue. Their professionalism and willingness to help, even at a difficult hour, restored a bit of our trust in the staff — and we truly appreciate their efforts.
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