Utente ospite
12 gennaio 2023
When compared to our previous visit in Christmas 2019, unfortunately La Pleta Hotel simply doesn’t match our previous experience. Some staff were excellent, but many were untrained and seemed unengaged and unsupervised. A very poor service experience in the Racletterie on our first night, staff in the boot room misplacing our skis and boots, mixed quality of drivers to the slopes (one was excellent, the other drove with one hand whilst using his mobile, impatient, and threw our skis into the boot), no turn down service in the bedrooms (unlike our previous experience), staff unwilling to enforce mask wearing indoors, and a permeating strong stench of cigarette smoke throughout the entire hotel communal seating areas impacted on our ability to relax downstairs. So, with regret, we can no longer recommmend a stay here and will not be returning. Such a shame - we paid 5 stars but do not feel we received this in overall experience.
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