Gaylord National Resort & Convention Center

The hotel was beautiful but there was a problem in checking in, they couldn’t find my reservation. Then they almost charged me twice for the room.

I paid for parking only for staff to ask me if I paid with parking through them. It was 30 just to loop around the garage entrance. Never again

房間乾淨整潔

I recently stayed at this location on conference with my husband. The first room given was not clean. The bathroom was still dirty with hair and poop stains on the toilet. When we called twice to the front desk to clean, they never came. They offered a new room. When entering the new room there was a dirty towel in the bathroom. Again another dirty room. I would highly recommend against staying here, as their level of cleanliness is subpar. They said they would make it right and only gave $35 off our $1k+ stay. This must be standard practice for them. Dirty is the new clean. Just don’t stay.

This is a vast hotel and conference location. The hotel is impressive and wonderfully located. I found room servicing to be variable quality, pool staff unfriendly/grumpy, laundry mislaid items (but did resolve the matter), The Old Hickory provided a very good breakfast.

Stayed here for 1 night to attend a conference over the 4th of July.....we had a double queen room overlooking the atrium. This hotel is managed by Marriott and booked via the app. The problem with this hotel is that the staff just can't handle the traffic. The hotel was fully booked for the conference and the lines were crazy. I'm a Marriott platinum member and they did not honor my status. No late check out as requested. The good thing about this hotel is the restaurants and cafes along with the bell service who stored our luggage. The national harbor area is also a nice area with lots of restaurants. Would I stay here again...NO

We were here for a 15th anniversary trip. While check in was great and they allowed us early check in and late check out, I found the staff for the most part less than helpful and less than friendly. We expected a very cool light and laser show, as we had an atrium view room. The first night the show did not even have the music with it, both nights it was only the light curtain, no lasers. I was disappointed that there is no outdoor pool. The lifeguards were not friendly and quite rude when we tried to help some folks get into the pool area. The signage could be better to explain how to get to the pool. The process to buy food and coffee at the market was extremely cumbersome. With all of the conferences going on the lines were long and people would skip the one line and “cut” in line. Ordering ahead for pickup did not seem to help any, as our order was not ready. Several interactions with staff resulted in wrong information or just a rude response. The room was quite nice and comfortable. The sights are beautiful, but this was not quite the experience I have come to expect from stays at other Gaylord properties. Also, none of the shops in the atrium were open.

Stayed 3 nights at Gaylord National during our meeting. Were quickly checked in as soon as get to the Front Desk. Staff are friendly and helpful. Service with a smile. Some rooms have Atrium that overlooking the Potomac River. Banquet staff serves up to par. Filipino Bartender at Harbor Social is helpful. Bar Paloma cocktail is tasty and refreshing. Location is very convenient with restaurants and bars (just few steps walk). The hotel has a Market at Atrium. They provide shuttle service to Tanger Outlets Store and MGM National Harbor, when we’re here it’s 12 pm to 10 pm. Overall staff are friendly and courteous. Good place to stay at National Harbor.

We really enjoyed our stay here, in most respects. Clean, modern, attractive, spacious--with strong wifi. In a beautiful area with many great restaurants and a beautiful view. What's not to love? Well, there was the food. I was part of a business conference, and I found the food, particularly the vegetarian options, really bland, boring, and uninspired.