Scopri il tuo soggiorno a National Harbor

Siamo stati qui due volte ed entrambe le volte che ho pagato è stato rispettoso e un cliente come tutti gli altri, ma l'addetto alla reception mi ha trattato in modo divertente?

This was the least favorite of my Marriott experiences. Maybe my expectation for the Marriott brand was too high being that this is a 3 star hotel. There was a visible stain on the fitted sheet. The sheet was immediately replaced. Shortly thereafter, I discovered a stain on the top sheet which was never replaced (after requesting twice), multiple stains on the duvet, and a loose toilet seat. I asked about parking and was directed to a municipal garage next door. However, staff did not disclose information about day passes that allowed in/out access (good information to know up front when asking). I happen to inquire a second time in the presence of a manager. Nor was the employee knowledgeable about member benefits. Later, the bar was crowded with a private party, so we weren’t able to enjoy that amenity. Staff was friendly, but also exhibited an ‘oh well’ attitude. I will say the room was properly appointed and appeared clean. The hotel is in a great location and the balcony was a great place to view the Christmas tree with fireworks as the backdrop.

I had a fabulous time on a girls trip this past weekend. Desiree provided the BEST check-in experience EVER! She recognized my status, offered me an upgrade and allowed me to check in early as my flight was there mid morning. When I told her how much I appreciated her kindness she even complimented me that I was just as kind. I was really starting to not expect exceptional service nowadays. But Desiree changed that for me. She really made my day. My friends and I could not stop talking about how nice she was to us the entire trip. The Gaylord is also a very nice hotel and convenient to everything we needed. Thanks again Desiree!

I got a room with the harbor view, it was so beautiful. I watched the sunset through my hotel window. And it’s a walking distance to the barbor and restaurants. Staff were hospitable and nice. The only thing is they don’t have free parking nor they cover the parking fees, unlike other hotels. This is first time experiencing having to pay for my own. I had to pay $24 for a day parking.

Ho partecipato ad una riunione presso il Gaylord, e il colazione giornaliero e la passeggiata a Gaylord erano molto conveniente, era pulito, il servizio era grande e era super tranquillo.

La ricetta è molto gentile e parla bene. L'apparecchiatura pulita nella stanza è anche molto buona.Il buffet è innocuo per la colazione, il caffè è anche disponibile tutto il giorno, e il senso di vita è buono. L'unica cosa che deve essere notata è che rimanere in deposito per $100 al giorno e sostenere la carta di credito, ma si può discutere con la reception per non farlo a pezzi una volta.

Grande ristorante molto pulito e cortese atmosfera di servizio familiare, anche fantastici cibo e bevande

Il servizio di hotel e hotel è grande! Il servizio di parcheggio è terribile! Il desk front era estremamente bello e accogliente. Il servizio di parcheggio valet era di gran lunga il peggiore che abbia mai avuto nella mia vita. Senza salutare, disse con coraggio, che dovevamo andare a controllare prima di portare la macchina nel garage, ci ha buttato fuori dal garage, così ho fatto in fronte al desk, mentre la mia ragazza era in giro. Non molto finora, fino a quando non siamo tornati con il nostro biglietto di parcheggio pagato $30. Il valet ha detto che non possiamo parcheggiare lì, perché non c'è spazio. Ma abbiamo appena pagato il desk, giusto? Abbiamo poi detto che abbiamo pagato “perciò puoi parcheggiare la nostra auto? Il valletto ci dice: “L’hotel non ha nulla a che fare con questo parcheggio!” anche se il segno di entrata dice Hotel Indigo. Altri clienti nel parcheggio ci hanno detto di andare da qualche altra parte perché era terribile e brutto con loro. Così siamo andati in giro nel quartiere molto occupato e abbiamo trovato un sacco di $10 a mezzo chilometro di distanza. Abbiamo tornato a spiegare al divano di fronte cosa è successo e ci ha dato gentilmente una bottiglia di champagne e acqua e ha rimborsato il nostro parcheggio. Ha anche offerto colazione scontata E il suo parcheggio personale! Wow. Si è davvero preoccupata della soddisfazione dei clienti. Molto consiglia questo posto, ma parcheggia altrove!!!

Sono venuto qui perché avevo fatto Reno nel bagno (vivo intorno all’angolo), mentre passeggiando attraverso la porta la bella signora del desk era molto bello e amichevole, ero molto caldo. Ho chiesto un check-in precoce perche' ho lavorato la notte e sono uscito alle 6:00.Quando siamo arrivati in camera, ha chiesto di assicurarsi che la stanza fosse a posto. Beh, se mai faccio un soggiorno solo per andarmene e rilassarmi o avrò un lavoro aggiuntivo a casa mia sicuramente tornerà qui di nuovo.

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!