The Ocean Club, A Four Seasons Resort, Bahamas

We had a delightful stay at this excellent hotel. The staff and service are exceptional. The staff was so friendly, welcoming and eager to do whatever they could to make our stay enjoyable- from Marcus our Butler, to Brishard from Room Service, to the groundskeepers, beach and pool staff... they made us feel like this was our second home. Food was delicious, and we especially enjoyed the conch salad and fritters. I am quite picky about these as I grew up in the Bahamas, and they were so fresh and well made. The beach is clean, safe and uncrowded. The water was clear and refreshing. The pool was wonderfully warm even in November. This is a quiet, relaxing hotel and perfect for rejuvenation. The toiletries were very luxurious, the beds super comfortable, the rooms with lovely views. Of special note is the large pool overlooking their Versailles gardens. Wow, what a place for a special event! Also note that if you want to go to the water park at Atlantis, it is complimentary with your stay. We thoroughly enjoyed celebrating our anniversary here and cannot wait to go back!

To start with, whenever we travel, we almost always stay at a Four Seasons hotel—unless there isn’t one available, Four Seasons is our top choice. I’ve never encountered so many issues at any Four Seasons property. This hotel has had issues you rarely see even at other lower level hotel. Our family of four came here to celebrate my eldest’s 8th birthday, (we are still on the property), and we booked a one-bedroom suite. First, I have to say, the view is absolutely stunning—breathtaking. Every restaurant at the Four Seasons has amazing food; even my picky husband couldn’t stop praising the flavors. However, I am extremely disappointed in this Four Seasons hotel. Within the first 24 hours of our stay, several issues arose. First, while washing my face in the morning, I noticed the sink plug wouldn’t open, causing water to pool up. I had to manually pry it open to let the water drain. Then, during lunch, I discovered that the avocado in my tuna bowl was blackened, which immediately put me off finishing my meal. We mentioned the issue with the blackened avocado to Ramesh, one of the butlers, who immediately reported it to the hotel. I must say, Four Seasons truly excels in this regard—the communication among their staff is exceptionally smooth. Whether it’s about food or room service, they ensure that everyone is promptly informed of any issues we encounter. Shortly afterward, Tess, the Assistant Food & Beverage Manager, approached me to apologize and assured me that our dinner celebration for our child that evening would go smoothly. With her reassurance, we felt confident it would be a perfect evening. In the evening, which was meant to be a special birthday dinner for my child, we had reservations at Dune. But as the kids came back from the hotel pool to shower, we found there was no hot water. I called the front desk for assistance, and after waiting over half an hour, we finally had hot water. As the kids used the bedroom shower, I used the one in the living room, only to come out and find the entire bathroom flooded. I had to call for cleaning. By the time we were ready, we were already half an hour late for our dinner reservation, and the kids were starving. Arriving at Dune, we encountered an even more shocking experience. First, the server didn’t introduce himself. My husband ordered a steak but was given neither a fork nor a steak knife. He asked the server once for a fork and received it but no steak knife. Starving, he waved for the server while attempting to cut the steak with a regular knife, making for an awkward scene. Since our meal was delayed, the kids were exhausted by the end, so we decided to pack the leftovers and take them back to our room to eat after they went to bed. Then, the most unbelievable thing happened: in this restaurant, supposedly helmed by a Michelin chef, the server handed us four containers without asking if we’d like him to box up the food for us, then turned around and walked away. My husband and I lo

This is our 5th time to stay at The Ocean Club. W we are avid travelers, including Maldives, Dubai, Bora Bota, the Brando, Tahiti etc. We find The Ocean club wonderful and five star every time we go. In particular, Prince, the house manager/butler always takes care of our needs in every way. He always goes out of his way to assist me and my guests to have the perfect stay. Highly recommend if you want relaxed quiet place. Pat and Martha Aucoin

I’m a Four Seasons fan and enjoy level of service. Nice place with access to everything around us. Helen in the Spa did a great job and everyone was helpful.Only dislike was Dune. Not first time eating there and food,service blah.2 suggestions for mgmt .Rooms need to have type-c with outlets instead of or with usb as apple etc switched over. Need an option to purchase a hoodie,windbreaker for cool nights. Store on site doesn’t have and all the other FS resorts usually have a simple branded item to buy just in case. Had a great time,will be back

Returned for the first time since management switched over to four seasons and we were very impressed.  Upon arrival one of the housekeepers was very attentive helping us with whatever we needed as we settled into the room with our family.  I mentioned the mattress on our bed was very lumpy and they switched it out right away which resolved the issue.  The director of food and beverage, Tarek, was always around the restaurants and very attentive to guest needs and managed to remember guests by name very quickly.  The process of obtaining wrist bands for Atlantis water park was more difficult than I remember this time, I would suggest ocean club guests receive clear written instructions (pamphlet with map maybe?) of where you need to go for wrist bands as the Atlantis is a sprawling and confusing place.  Look forward to returning in the future!