Hampton Inn Nashville/Bellevue-I-40

First - the good part: At check-in, the attendant could not find us in their system. I called ******* 4 times and they hung up on me 2 of those 4 times before, the attendant discovered that we had been booked for the following day. He was very concerned about us and extremely helpful as was his supervisor. It took about 30 minutes before we actually were able to check in. Now, the not so good part: The lobby and room were not clean. The carpets did not appear to have been vacuumed and the property as a whole needs updating. My husband ate breakfast at the hotel and advised me NOT to as he felt the food was most disappointing. And to end on a good note: The size of the room was great and the AC worked very well.

The staff I encountered were wonderful especially Alex. She was so helpful and friendly, I really appreciated it. The pool was not very clean but it’s early in the season so they might not have gotten to that yet. We wished they had a little market by the front desk to purchase needed things or a bottle of wine, or whatever.

A Horrible Experience The stay was dreadful overall. From check-in on it was bad. At check-in I asked for 2-queen size beds instead of 1 king and a sofa bed. When I asked, the clerk nodded her head. I then added, unless it costs more. There was no response. I got to the room aaaand it was a king and a sofa bed. There were no sheets on the sofa bed and none in the room. I went back down and asked for sheets for the sofa bed. The clerk brought them with little dialog and certainly no, "I'm sorry." After putting the sheets on the sofa bed, I noticed there was no blanket and no pillows to go with the pillow cases that I was given. I went back down and asked for a blanket. The clerk extended NO "I'm sorry for the inconvenience" or any sympathy at all. We went to sleep at 10pm. At 11:20 I was awakened to someone trying to get into the room. Someone used a key to open my door but I had the device that keeps the door from opening deployed so they could not get in. I called the office and told them what happened. The response was, "we knocked, you're supposed to be in" a different room. "What is your name?" "She gave you the wrong key. Your card has been disabled." I cannot imagine that going to an occupied room and using a key to enter is an accepted practice. I spent the rest of the night reacting to EVERY sound as if someone might be trying to enter my room.

The refrigerator isn’t very cold. I have medication that has to be kept cold.

Just off the freeway, visible from the exit, sure makes a difference especially after a very long day of travel and in the dark.

Easy on-and-off from I40, plenty of restaurants nearby (I recommend Jonathan's). Staff members at the front desk were fast and friendly. The room was a nice size, as was the bathroom. Oh, and it had the best shower - plenty of hot water and pressure. Two out of my last three stays, the hot water ran out while I was in the shower, so it's worth noting. Breakfast was OK. No yogurt, and not everything on the hot bar was hot, but the coffee was good.