Utente ospite
18 aprile 2024
I booked this hotel on Feb 7, 2024. I cancelled on March 6, 2024 and received confirmation that my reservation was cancelled. On March 30th, I was charged $2727, for the full length of my stay. I called the hotel to let them know of this mistake, and was told someone from the hotel would contact me. No one called me, so I called and emailed them on April 1st. After speaking to 3 representatives, they told me they would refund my hotel stay. I waited a week and still did not see the refund, so I contacted them, and was told it could take a total of 10-15 days for them to refund (why?). After 16 days, I still have not been refunded. I followed up again today asking why I have not been refunded and was assured it would be refunded today. It has not. Think twice before booking this hotel.
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