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空調裝在室內有點吵，不過給換房 態度好

We have been at Belllasera a couple of times in the past but this was our first visit after some years and also the first visit after their renovation. Overall nothing really changed that much. The suites are still perfectly clean and extremely well kept. Kudos to the great housekeeping team! Noticeably the renovation was carried out a little bit awkward. You will see that they changed some of the furniture and carpets but not entirely everything and not consistently in every room. Some rooms still have parts of the old carpet or older kitchen tops. Noticeably the rates have gone up significantly, therefore the hotel seemed empty during the week. Unfortunately we had to switch rooms twice (therefore we had the chance to see 3 different rooms and noticing the differences in the room renovation). The first room had some really loud noise coming from the HVAC unit next to the bedroom whereas the second room was very close to the kitchen vent outlet of their restaurant. Since I am a light sleeper and we wanted to spend our afternoons on the terrace it bothered us. Staff was apologetic and helpful and finally upgraded us from a 2 to a 3 bedroom unit. Not that we needed the space (with only 2 guests) but the gesture was greatly appreciated. The final suite was flawless and we enjoyed our 7 nights here.

I don't say this lightly, I would prefer not to go on vacation vs. staying here again. The person who checked us in was so kinda, and when we asked to have our room switched they were so quick to help out, but the hotel rooms and hallways were truly gross. We did not use the pool and missed the breakfast so I have no comment there. Prior to staying here, I didn't do much research. We are super familiar with the naples area and just needed a place to stay at for a night before our airbnb opened. I travel for work often and trust marriott and didn't think twice about booking a reliable Residence Inn. We got in pretty late, it must have been just before midnight. I point this out because I'm not sure if they were low on availability or something. The first room we were given had a unique scent of throw up upon opening the door. Like it was blatant. When my husband went into the bedroom, there were wet spots all over on the carpet and our gut just felt like the room was not properly cleaned. It really, really smelled. When we opened the crib for our son a bunch of cheerios fell out of the pack and play. It was that moment that I realized I had to be that person to ask for a different room. I really don't often do this but the smell of throw up was overwhelming and the floor was too wet to trust it. Honestly, it was really gross. I'm disappointed they'd even offer this room to someone. When we opened the door to the second room, the smell was overwhelmingly of ciggarettes. It's a nonsmoking hotel and room so clearly someone just broke the rules. They didn't have another crib so we just carried the cheerio crib to this room. We realized two of the garbages in the new room hadn't been emptied. At this point it was like 1AM and we just tried not to think about it and fell asleep. When we woke up we packed up our things and peaced out as quickly as we could. I share this experience because I always trust Marriott but this was BAD. We paid an insane amount of money for our one night (high season) and I left feeling violated. I know that probably sounds comical but I felt scammed. In summary, the check in guy was so kind. This isn't a knock on the workers. But the two rooms we experienced were flat out disgusting and not sanitary. I would not stay there ever again even if the entire stay was free.

Questo posto è così sorprendente che è difficile per me sapere dove iniziare con la mia recensione. Quando siamo arrivati prima, il valletto ci ha salutati e ci ha indirizzati al divano di fronte mentre si occupavano del nostro bagaglio. Ci hanno consegnato i nostri beni alla nostra stanza immediatamente dopo l’ispezione. Erano due persone sul desk, entrambi con tanta energia e gentilezza. Ci hanno aiutati molto e sono stati super positivi e bellissimi. Le aree erano belle e le piscine si rilassavano. Vi dico che hanno davvero pensato a tutto! Da quando siamo arrivati fino al momento in cui siamo partiti, si sentiva come una vacanza di lusso. Mi sentivo come se fossimo tornati in tempo quando i resort si occupavano ancora del visitatore, capivano il valore del vostro tempo, apprezzavano la vostra scelta di rimanere con loro, e riconoscevano il costo finanziario di essere li'.

Questo resort è 5 stelle. Le viste e la spiaggia sono spettacolari, niente di meglio è Napoli. La nostra camera nel palazzo Beach House era fantastica. Molto spaziosa, spettacolare vista sulla spiaggia, e completamente aggiornata. Il personale sulla proprietà era molto amichevole. La persona che ci ha curati era Palak. Era fantastica e mi salutava ogni giorno con il mio nome. Il direttore generale (Carlos Macias) ci ha inviato una carta di benvenuto a mano nella nostra stanza, che è stato un dettaglio molto bello che apprezziamo. 5 stelle resort e dove sicuramente visiteremo di nuovo. Richard dalla Florida

L'hotel è stato un bel posto di cinque giorni. L'hotel è bellissimo con ispirante lavoro d'arte nelle camere e nel lobby. La stanza era ben posata, con grande luce e il bagno era molto spazioso per un paio di persone. La stanza aveva molte uscite elettriche per molti dispositivi, e era pulita con la custodia quotidiana.Usavamo la palestra, che aveva un nuovo apparecchio, e godevamo il buffet, che aveva molte scelte alimentari. Infine, volevo ringraziare Jose, Dylan e gli altri che lavoravano sul divano frontale, che durante il nostro soggiorno erano così utili e amichevoli.