Hanyuan Hotel

I booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations. We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby. We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed. Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel. This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance. We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again. Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed. When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet. Maybe I should not have come back to this hotel.

作為南農校友，回校的第一選擇肯定是翰苑啦！ 當然，翰苑也是一如既往的讓人信賴，服務細緻到位，房間很大很清爽整潔，還提供了小童洗漱用品，也可以直接看到實驗室，最關鍵，離學校也很近！ 一點小小建議:希望酒店能夠調整下淋浴設施，再多個冰箱就更好啦，有很多校友帶着孩子們回來會用上噠！

前台服務態度好，有注意事項都會貼心提醒，還主動給升房。房間乾淨衞生，房間的視野比較好，周圍是好幾個單位，出差去辦事情也比較方便，下次再來入住。

入住南京農大翰苑賓館有限公司客房期間體驗十分滿意！此次預訂的特價無窗標間，酒店貼心地免費升級為有窗標間，不僅讓房間採光充足、空氣流通順暢，更感受到了賓至如歸的温暖關懷。前台服務人員態度熱情專業，辦理入住高效便捷，整體入住體驗遠超預期！

這次入住南京農大翰苑賓館，房間一如既往的乾淨整潔。這次驚喜的是小龍蝦給的，在**和大眾點評上有128元小龍蝦自助餐，8口味龍蝦，100種自助菜品，啤酒飲料不銷量，而且衹有每週五週六晚上**哦，放下東西，趕緊去炫，小龍蝦個頭大，肉質飽滿緊實，一看就是新鮮現做的，最愛花雕口味。自助餐裏配菜也很豐富，搭配着吃，滿足感拉滿。吃完飯還可以去農大校園裡散散步，消化消化。 這次入住體驗真心不錯，無論是對住宿品質有要求，還是小龍蝦愛好者，選翰苑賓館準沒錯，下次我還來！

來南京看女兒，選了女兒學校的酒店，人氣很旺，體驗超棒！前台服務特別貼心，小姑娘熱情又耐心，還給我們免費升級了房。 房間乾淨整潔，服務員説床品都是斯得福的，還提供護頸椎枕頭，老伴頸椎不好，用了睡得很好，還非要買一個回去。客房茶品也是學校自己的，超棒！ 女兒請我們在酒店餐廳吃了飯，説大廚是淮揚菜名師，果然名不虛傳，不僅精緻味道還絕美，價挌也不貴。一樓大堂吧有南京特產，還有正宗的南農燒雞賣，買了十幾衹回老家送人。 周邊環境也很好，晚上繞着酒店散步，女兒還帶我們進學校走了走，看到女兒的工作環境特別放心和開心。下次來還住這兒！