Hanyuan Hotel

I booked Hanyuan because it is within walking distance to my folks home. And my grandma used to work at Nanjing Agricultural University, which the hotel is affiliated with. I read others’ reviews and knew it is an old facility. I did not have unrealistic expectations. We arrived late at night. Taxi driver dropped us off at the side entrance that has numerous stairs to the door. We had lots of luggage. As we got out of the cab, we saw some staff member in the lobby looking out. Instead of coming out to help us, he walked away. My husband, myself and our seven year old all carried/dragged multiple items up the stairs to get into the hotel lobby. We checked in and decided that we would need to add a bed for the kid. House keeping came quickly to set up the bed but was reluctant to provide pillows for the additional bed. I had to repeatedly ask before they agreed to bring an extra pillow. Don’t understand why there is such resistance to equip the additional bed with pillow- after all, we did pay for the additional bed. Everything else was pretty good during our first three-day-stay. We then went away to visit families elsewhere for a week before coming back to this hotel. This time, our car drove onto the ramp at the front entrance. As soon as we entered the building, lobby manager came to offer us help. He helped us deliver luggage to our room. We are very appreciative of his assistance. We ran into some issues at the front desk this time. They asked for our passports again and took our pictures for a second time. When I mentioned that we were just here a week ago and all information was taken already, we were told that all information has been erased as we checked out. When we checked in/out the first time, we informed front desk that we were making the hotel our base camp and will be coming in and out a few times. It’s strange that they would delete our information and redo everything all over again. Again we need to add a bed. House keeping brought a roller bed which has a stained mattress pad. I asked them to bring a clean one, they said they could not. They said they didn’t have any clean pads. They said the only option is to remove the pad and put the sheets directly on the mattress. They further suggested that since the sheet is clean, dirty pad doesn’t matter and that every mattress pad under bed sheets has urine stains. His words made my stomach turn but I was too tired to fight so they went ahead put sheets on top of the mattress pad that has a big yellow stain. Again I asked for pillows for the additional bed, they refused at first, upon my insistence, they agreed to bring pillows. They also took out a blanket from the cabinets under television and put it on the bed. When the seven year old was ready for bed, I opened the blanket and realized it’s cover is dirty. It’s dusty and has multiple stings of hair on it. I called house keeping, a lady quickly bought over a clean duvet cover for the blanket but refused to take away the dirty one. She insisted that we keep the dirty duvet in the closet. I did not understand her rationale but there isn’t anything I can do. So that dirty duvet cover stayed in the closet. Maybe I should not have come back to this hotel.

前台服務真的沒話説！從辦理入住到離店，每一位前台員工都面帶微笑，主動問好，有求必應。特別是前台服務人員梨子、蘋果、橙子、桃子服務貼心，讓人心情愉悦！酒店也衞生乾淨，位置便利，去學校看孩子也方便。房間也特別安靜，床睡得特別舒服，下次還會選擇入住！

住的非常滿意的一次酒店，房間的空間很大，然後服務設施也很好，酒店的整體環境也非常的優秀另外，床和被子一看就是很舒服的那種，如果下次有機會來南京玩兒還會住這兒

非常滿意。 親戚家住農大附近，特地選了翰苑，安靜整潔，房間很大，帶着倆個孩子加了個床鋪也不會很擠。贈送的漢服體驗也不錯，拿着漢服在房間裏拍了幾張美照，也算是過了把古裝癮。值得一提的是前台各色景點路線便簽條，看的出酒店細節服務做的很到位。

作為南農校友，回校的第一選擇肯定是翰苑啦！ 當然，翰苑也是一如既往的讓人信賴，服務細緻到位，房間很大很清爽整潔，還提供了小童洗漱用品，也可以直接看到實驗室，最關鍵，離學校也很近！ 一點小小建議:希望酒店能夠調整下淋浴設施，再多個冰箱就更好啦，有很多校友帶着孩子們回來會用上噠！

房間很大，早餐很豐富，二樓餐廳便餐和宴請都很好。前台服務也很棒，表演下橙子、蘋果、梨子小姐姐，服務專業有温度。