Hotel in zona Rifugio sotterraneo Matsushiro Shozan, Nagano

We have been traveling around the world for the past two years and we have stayed in many hotels. I have never written a bad review of a hotel before. This is the reason I think you should reconsider your reservation at the Mecure hotel and spa. It’s a long review, but I believe it is helpful for future travelers. We have been traveling around Japan for the past three months and we have stayed in numerous hotels in numerous cities. We absolutely love Japan and we have no complaints for any of the other hotels that we have stayed in. However, the Mecure Hotel Resort and Spa does not come close to meeting our expectations. It is the only hotel where no staff greeted us upon arrival to help with luggage. It is the only hotel that didn’t allow us to check in one hour early. Even though we know that there was only a 5-10% occupancy rate (based on the cars in the parking lot), they would not allow us to go to our room at 2 PM. - we had to wait until 3 p.m. They even kept the keys from us and we had to wait in line again to pick them up at 3 PM. One would think that they would have the welcome lounge open for people to wait for their rooms, but it doesn’t open until 3 PM. We had to lock up our luggage in order to keep it there for the hour. It was the only hotel that made us pay for ice. I did get a cup of ice in the lounge (3 cubes), but they told us we couldn’t bring it to our room. They offered us a welcome drink, but they wanted me to access the coupon on my phone on my Accor account yet they had the written coupon right there in front of them. Made no sense! Breakfast is only served from 7 AM until 9:30 AM, with the last orders being taken at 9 AM. For those of us who don’t like to get up early in the morning, that is a detrimental aspect of this hotel. We do a lot of research before we book a room at any hotel. We chose the classic twin room with a sofa bed and the mountain view. It very specifically listed “Mountain View,” and we knew we wanted that view based on our examination of Google maps of the hotel. When we arrived at our room, we looked out to see the parking lot and then the highway, and then about 5 to 7 miles in the distance we saw some mountains (see pictures below). We went downstairs to request a room change to the side that looked at the beautiful mountains and their response was “every room has a Mountain View.” That was not acceptable for us, so we had to push until they moved our room. Interestingly, the room they moved us to had a map of the mountain range that is the view. There was no such mountain map in the other room. We just examined the hotels website, and now none of the rooms have Mountain View listed, except for the junior suite. Our guess is that too many people complained when they were put in the rooms that have a view of the mountains 5 to 7 miles away. The bathroom is very very small. The furniture is adequate at best. The carpets are incredibly dirty. There are stains everywhere in the hallways and in the rooms

Mio marito e io siamo stati qui per visitare alcuni amici che sono rimasti nella zona. L'hotel è molto vicino alla stazione, circa 3-4mins camminare lontano. È anche una proprietà tranquilla, ma ci sono ancora diversi ristoranti vicino, con negozi di comodità. L'hotel offre anche noleggio biciclette gratuite che è stato fantastico. Il colazione giornaliera gratuita è incluso; buono per risparmiare i costi e il tempo di cercare il vostro cibo. Anche il personale molto utile e lieto.

The location of the hotel is excellent - very close to the Railway Station and under cover all the way. The staff were friendly and very efficient. The breakfast was very good, as were the facilities. Overall, an excellent hotel. Highly recommended.

I chose this hotel because of its location but also because they have great customer service. From the time I booked via Agoda, I had some questions for the hotel ahead of time, and they replied to every question,e.g. their luggage delivery cut-off times,etc with utmost clarity and replied promptly and frequently (compared to another hotel I booked previously). It gave me no worries that I would find the hotel I booked in perfect order when I arrived. Amenities were complete (some are available in the room but also more in the lobby area) and the room was clean. They gave us new towels every day (hanging outside my door or quickly given to me when they saw me in the hall) even if I didn't want to have maid service. They also asked me if they could do a very quick removal of trash which I appreciated. The housekeeper was also very cheerful and happy at all times :-) There's a convenience store on the ground floor, but also many other restaurants and shops around the area. the lobby is on the 5th floor and an elevator brings you up to the rooms. It's a perfect place to base ourselves especially since we were taking day trips out to Hotaka, Matsumoto, Shiojiri, and Naraijuku. All these with easy train rides from Nagano. The front desk staff were friendly and very helpful. They do go out of their way to make customers satisfied. The night front desk agent who was helping us with arrangements for luggage delivery didn't speak English too well, but you can see him trying his best. Between us doing google translate and his dedication to making us understand each other, we were both happy and satisfied. I would come back here to stay.

JR長野駅からすぐの場所にあり雨天時は地下通路が使えるので傘いらずです。東急百貨店や駅ビルも隣接、すぐ隣に農協の売店もあり地元のリンゴや野菜を安く変えました。部屋は明るくて広く清潔感があり、駅前にもかかわらず静かで快適でした。朝食が品数が多く味付けもよく美味しくいただきました。全国旅行割の活用でお得に宿泊できましたが、次回も長野での宿泊ならここを選びたいと思います。

PRO: - Unbeatable location, at Nagano station. Had tons of restaurants around. Close to Zenkoji temple, some parks and all the massages parlour around. - Car park available - Pretty clean by the bathroom door had some moldy parts - Amazing onsen and there is massage chairs on the same floor, one is in bad shape tho. Also you can find the ice cream - Very friendly staff CONS: - The room is a little small We really enjoyed our stay there. Friendly staff and such a good location. Would probably chose the same again if I’m going around Nagano.

We stayed here for a couple of nights and it was a really clean and comfortable hotel and just a 7 minute walk from Nagano Station, a 7 minute walk to bus stop 23 for the Snow Monkey Park and close to a variety of restaurants and bars. It is also 15/20 minutes to Zenko-Ji which is a beautiful Buddhist temple and well worth visiting. We didn’t have breakfast included during our stay but other guests said that it was really good. Our room was really clean, spacious and comfortable with a firm mattress, a tv, toiletries and a kettle. In reception you can help yourself to teas, coffee and other toiletries for free which was helpful. The staff were really friendly and patient as we don’t speak Japanese. Our room was next to the railway line but the sound proofing was excellent and it was so quiet and we had two good nights of sleep. A comfortable and clean hotel that is conveniently located for exploring Negano.

La posizione è comoda, a cinque minuti di distanza a Long Barbiang, e c'è una stanza vicina, quindi non è difficile trovare un ristorante di notte, ma non è facile per il grande giorno mangiare colazione. Durante il viaggio a Grand Good and Good Road, vedo solo il hamburger mos condurre prima, gli altri devono aprire la porta dopo le dieci. Inoltre, il bagno della stanza è sempre 𠾐𠾐, e le persone che non sono facili da dormire potrebbero non pensare a stare. L'igiene è ancora disponibile, ma il pavimento e il frigorifero sono più vecchi.

Ho visitato Nagano per visitare la famiglia e per lavorare, e la ricezione mi ha reso conto della mia necessità di avere la camera per le chiamate video all'estero e mi ha aiutato a organizzare la sua assistenza. La camera è stata abbastanza comoda per un straniero di circa 6 piedi 1 di altezza, il letto è stato confortevole e la camera è stata tranquilla, nonostante la sua presenza nel corso del nuovo anno. La cassa cinese era molto buona, e il buffet di colazione del 16° piano ha una vista fantastica e un delizioso buffet.È un tema giapponese, ma ha abbastanza varietà di cibo occidentale per farla provare più di una volta durante il viaggio.

L'hotel è disponibile all'unico centro naturale di primavera calda della città. 100 per Servizio. Scream special to the service staff! Localizzazione saggia, si trova centralmente all'interno di Nagano, ma il trasporto più conveniente sarebbe di soggiornare alla stazione Nagano. L'hotel è bello e tranquillo con ristoranti decenti disponibili all'interno dell'edificio. Apprezzare la flessibilità di estendere il mio soggiorno per una notte all'Hotel Kokusai 21. I conducenti locali conoscono la posizione dell'edificio che è conveniente per persone che non parlano giapponese. Prenotato una stanza per 3, apprezzato che il letto di divano è stato creato prima dell'arrivo (alcuni hotel lo fanno solo dopo essere arrivato, che aumenta il tempo di attesa.) Funzionamento frigorifero. Chiesto un cambiamento di caldaia e ne hanno fornito uno rapidamente nonostante la barriera linguistica. Il lobby dell'hotel è anche un piacere di camminare quotidianamente, poiché fornisce una mostra di un samurai che celebra il giorno del ragazzo in Giappone (5 maggio) con le bandiere di koi pendenti sul retro. Un negozio di souvenir è situato anche all'interno del lobby per gli acquirenti di ultima istanza. Divertente, questo negozio di souvenir non è più costoso di quello della stazione ferroviaria.