Steph_mayo1
19 agosto 2024
Had a great week’s stay - service at this hotel is impeccable. The food is amazing, really good quality and great selection catering for all tastes. Shout out to amazing service and rapport from Pepe. Rooms were comfortable, clean and stylish. Issue with a leak in the room was fixed within minutes as well as a request for extra towels. Staff had to deal with a storm for 2 days during our stay, which they dealt with amazingly, trying to accommodate all guests during this time. Denis was incredible, going above and beyond with service. Star Camp (kids entertainment club) staff were also great, especially Alice who was so welcoming to my son and nephew that they couldn’t wait to go back the next day! Lots of activities put on throughout the day (separate to star camp) for both kids and adults and majority included (pony riding was an additional €7 per child). Evening entertainment was good and all bar staff very attentive and accommodating. Branded ice creams included in AI, which the kids loved! Beach is also stunning! Not private to the hotel and therefore extra payment for beds, beach is so close though that you can easily just utilise the beds at the pool and go back and forth to the beach. Lots of shops just outside the hotel as well as a bus stop with regular buses to Alcudia. Loved our stay here but if i had to give some improvements: Pillows in room, didn’t find these the most comfortable and would appreciate a free pillow menu rather than an additional charge. Loved the fact that we also had access to the 4 star hotel next door as the kids loved the dome pool, however would be good if we could have used our AI in that hotel also for drinks and snacks whilst at the pool. Open access to road - between the two hotels (next to indoor swimming pool) there is open access to the main road, something to consider if you have older kids that you allow to walk around the resort, would have preferred if this area was gated. Would defo return to this hotel.
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