Valerie
10 novembre 2023
The check in process was frustrating. I was informed that the front desk was only staffed in the off season from 7am-7pm. Knowing that I was going to be late, I was given directions for accessing a lock box for my room key. I got there at 7:20 and the man at the front desk was still there. Rather than trying to assist me he still had me go the the lockbox. However, I had been given the wrong code because the box was already opened. I got not apologies for that but rather a new lock box to try. My mom and sister arrived 45 minutes after me and the same thing. They were texted the wrong lock box number and code. Unfortunately, they had to wait 45 minutes for the manager onsite to call them back
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