Hotel con vista sulle montagne a Onomichi

"1. 当館にて客室2室を2晩分予約しました。予約時の指定房型はオーシャンビュールームですが、実際に宿泊した部屋からは海が全く見えず、オーシャンビュールームの反対側の位置にありました。チェックアウト時になって初めて、向かい側の部屋こそが本当に海を正面から望めるオーシャンビュールームであることに気づきました。このような手配は故意なのか、それとも単なるミスなのか、非常に疑問に思っております。 2. 宿泊中の食事手配には混乱が相次ぎました。一つの客室の予約内容には明記されていた朝食付きプランを、スタッフが何度も否定し、この件で約30分間も折り合いをつけるために話し合い、ようやく解決しました。もう一つの客室については、予約時に日本語で「宿泊時に朝食を追加する」と備考を記載しておりましたが、当該備考はスタッフに完全に無視され、全く効力を発揮しませんでした。 3. チェックアウト当日にルームキーを紛失しました。本人の身分証明書がすべて部屋の中に残っていたため、非常に不安になり、翻訳アプリを使ってスタッフに助けを求めました。ところが、当該スタッフは電卓で「1000」という金額を表示するだけで、頭を下げて業務に戻り、完全に私のことを無視しました。「1000円を賠償しなければならないのか」と尋ねたところ、スタッフは「はい」とだけあいまいに答え、すぐにまた頭を下げて作業を続けるという、極めて冷淡で無責任な態度でした。さらに納得がいかないのは、後に日本人の宿泊客がチェックアウトしに来た際、同じスタッフがすぐに態度を変え、笑顔で出迎えたことです。前後の態度の差があまりにも大きく、信じがたい状況でした。 4. 現在、二点の疑問点があり、お問い合わせします。第一に、ホテルスタッフの悪いサービス態度について苦情を申し立てる場合、どのような正式なルートを通じて対応を求めることができますか？第二に、シングルルームの予約内容に朝食付きが明記されていたにもかかわらず、スタッフは最初に否定し、後に予約代理店の責任だと言い逃れました。このミスは、ホテル側の責任なのか、それとも予約代理店側の責任なのか、明確な回答を求めたいと思います。 1. I booked two rooms in this hotel for a two-night stay, with the reserved room type being ocean-view rooms. However, the rooms actually assigned to me had absolutely no sea view at all; instead, they were located on the opposite side of the ocean-view room area. It was not until I checked out that I noticed the room directly opposite was the one that truly had an unobstructed sea view, which makes me seriously question whether this arrangement was intentional or simply a careless mistake. 2. The dining arrangements during my stay were plagued by constant confusion. One of the booked rooms explicitly included breakfast in the reservation, yet the staff repeatedly denied this fact, leading to a half-hour-long dispute before the issue was finally resolved. For the other room, I had specifically added a note in Japanese during the booking process, requesting to add breakfast upon check-in, but this note was completely ignored by the staff and served no purpose whatsoever. 3. On the day of check-out, I lost my room key. Since all my identification documents were still inside the room, I was extremely worried and immediately used a translation app to seek help from the staff. Unfortunately, the staff member only typed the amount ”1000” on the calculator, then lowered his head and continued with his work, completely ignoring me. When I asked if I had to pay a compensation fee of 1000 yuan, the staff member only gave a perfunctory reply of ”yes” and then went back to his work right away, with an extremely cold and dismissive attitude. What was even more unacceptable was that when a Japanese local guest came to check out later, the same staff member immediately changed his attitude and greeted them with a big smile—the stark contrast in his behavior was truly unbelievable. 4. I now have two questions to ask for help: First, what formal channels can I use to file a complaint about the poor service attitude of the hotel staff? Second, the reservation for the single room clearly included breakfast; the staff initially denied this, then shifted the blame to the booking agent. So who exactly is responsible for this mistake—the hotel or the booking platform? 1. 本人訂購本酒店兩間客房、連住兩晚，當中預訂房型為海景房，惟實際入住房間完全無海景視野，反係海景房嘅另一側位置；直至退房時先發現正對面客房，先至係真正能夠直面海景嘅房型，實在令人質疑有關安排係刻意為之，抑或純屬疏漏。 2. 入住期間餐飲安排屢現混亂，其一間客房訂單明確包含早餐，職員卻多次否認，為此爭執擾攘半小時先解決；另一間客房於訂房階段，已特意以日文備註入住時加購早餐，有關備註卻完全被職員忽視，毫無作用。 3. 退房當日遺失房卡，本人因證件全部留喺房內而深感憂慮，遂透過翻譯軟件向職員求助，豈料該職員僅係喺計數機撳出「1000」金額，其後便低頭處理工作、完全不予理會；經本人詢問是否須賠付1000元，該職員僅敷衍回應「係」，隨即又繼續低頭做事，態度極為冷漠敷衍；更令人難以接受嘅係，其後見到日本本地住客退房時，該職員卻立即轉**度、笑臉相迎，前後反差實在令人難以置信。 4. 現存有兩項疑問求助：其一，投訴酒店職員服務態度欠佳，可循哪些正規途徑跟進處理？其二，單人房訂單明明包含早餐，職員最初否認，後又推諉係中介問題，有關失誤究竟係出自酒店方，抑或係中介平台？"

"La mia stanza di bagno femminile è molto calda 💦 E'molto caldo stasera, mi sono svegliato. Penso che non ci siano molte infrastrutture, quindi non c'è alcun problema, ma la spada è distribuita individualmente, che è molto buono. L'igiene è molto buona, quindi questa volta voglio cambiare una stanza, come una stanza privata."