Sonesta Simply Suites Philadelphia Mount Laurel

Nice polite service Comfortable Quiet relaxing stay

The staff was super friendly, every single one of them. Spacious rooms and walls are very sound proof. My only qualm is I wish the had better lighting. Soft white light bulbs should be used and if they had a dimmer switch on one would be nice.

great staff felt at home cleanliness

There were roaches in the room and the $250 deposit was too much in my opinion for a one night stay

First, the staff was very nice and the property is very convenient to where we were visiting. Pricing was reasonable and they accommodate pets if you have them. Now I will say do not expect anything exciting. It is a basic room..no frills. The furniture is definitely beat up and our tv did not work. If you are looking for an inexpensive basic room to sleep and keep your stuff it works fine, but if you are looking for anything more modern and with lots of amenities this will be a disappointment.

Problem number one. Upon checking I was told they were overbooked and did not have the large room I had booked for my boyfriend,myself and my 11 year old son. We were supposed to get a room with a separate bedroom which was how it was described online. Instead they gave me two disconnected separate rooms and expected my son to stay in a room by himself across the hall. The owner/manager was apologetic and nice about it, and obviously having no other choice we took the two rooms and decided I would sleep with my son and my boyfriend would sleep in the other room by himself. Not ideal! Problem number two. The entire place wreaked of pot. Enough said. Problem number three. The rooms wreaked of smoke and chemicals. There were multiple air bead packets in the heating vents to try and cover up the smells which only made it worse. Problem number four. The entire place is just run down and in need of major renovations. The tub caulk was covered in black mold. The door handle to the bathroom had obviously been jimmied open at some point and was barely functional. All the metal surfaces were rusty. Problem number five. The room we got had a double bed and a chair. There was no way my 11 year old was going to share a bed with me and we would get a good night sleep. So I asked for a cot to set up. They don’t have any so he ended up sleeping on the reclining chair. Noise from rooms above woke us up early in the morning.

Comfy place away from home. Friendly staff. Clean smell in room. Convenient location.

I was greeted at the front desk very warmly. She was courteous and efficient. Check in was easy and quick. I will definitely return. Prices very reasonable.

Did not care about walking thru second hand smoke at main entrance for check in and bring in baggage.