motel a Billings

WE WILL NEVER COME HERE AGAIN!!! SHOWER BROKEN, NO RESPONSE TO FIX OR PROVIDE REFUND!!!! My family booked a room here after 8 days camping, for a shower and a night in a real bed to break up our 16 hour drive home. Our bar was low: clean room, beds, and a shower that works. They were unable to provide these simple accommodations and were unable to provide any support when OUR SHOWER DID NOT DRAIN AND WE WERE UNABLE TO SHOWER ACCEPT BY BAILING THE BATHTUB OUT WITH A TRASH CAN EVERY FEW MINUTES. When I let the front desk know about the issue they said that they were booked, so they couldn’t change our room, and they didn’t have maintenance or a manager available until the morning (WHAT?????). They also said that the hotel was already aware of an issue with the drain in that room - WHICH MEANS THEY HAD RENTED IT OUT KNOWING THIS WAS A PROBLEM. In the morning, I talked to another person at the front desk who said she couldn’t help me because I’d booked through ******* and I would have to contact *******, have them contact the hotel for a discount or refund. I contacted *******, ******* contacted the hotel AND THEY REFUSED TO APPROVE A FULL OR PARTIAL REFUND AFTER ASSURING ME THAT CONTACT FROM ******* WAS THE ONLY WAY THEY COULD MAKE ANY ACCOMMODATIONS FOR THE ISSUE. I am so disappointed and frustrated by the very poor management and complete lack of support or accountability shown by this hotel and will absolutely never return here.