Shreya_Gorain
1 agosto 2024
This resort is a sham. The photos do not match with the real room conditions. The rooms are absolutely in a pathetic condition, with fungus growing on walls and bed frame, whereas, the photos shown of the rooms are clean and hygienic. The breakfast doesn’t have much options-they served only 1 cake with food colour which was very evident in taste. Same with the flavoured yogurt where the taste of the flavoured essence was very evident. In the name of mango or orange juice, they don’t serve fresh juice but serve Slice/Mazaa instead. I’m also giving a 1 star specifically due to Mr. Vasant, who’s the reservation manager at the hotel. I had to make an amendment in my booking-which he did not accommodate saying that hotel cannot make changes to bookings, whereas, somebody else from the hotel accommodated the request. Mr. Vasant was utterly arrogant and unapologetic. However, the service was very good and for that, i would like to give a huge shoutout to Mr. Pavan from the restaurant and Mr. Milind from Housekeeping.
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