Recensioni su Empire Suites

There were bedbugs and mold in our room. They would not move us to another room. We tried to leave and find another hotel but our car was parked in their parking lot and we were blocked by other cars so we couldn’t get out. We had no choice but to stay the night. We tried to reach management last night, but had no luck. And we had no luck trying to talk to management either. We’re trying to get a refund for the room through Trip.com. We were not successful at getting a refund for the $45 parking that we paid so we are going through our credit card company to fight it. We had to pay $250 deposit they gave us the receipt, but when we left, they would not give us a receipt for refunding that $250. We have been traumatized by this hotel and do not plan to use Trip.com again since they will not provide us with a refund. My wife was throwing up all night. This was a complete nightmare.

Average hotel,near in downtown…..👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

很客觀地評價，這個價位和位置就不要什麼服務和環境了，對面沒多遠好像是Hyatt，完全不同的價錢。但是這家店最令人不妥的地方是，前台要求刷保證金的時候竟然在記錄我的信用卡號碼，過了沒幾天銀行就説懷疑我卡被盜刷，一直在無卡交易失敗。幸好我沒有相信她的解釋而是轉頭就把信用卡的付款鎖打開，才沒有發生損失。整個行程所有酒店沒有一家是記錄我的信用卡訊息的，都是直接pos機刷卡凍結，這才是常規操作。其他的大家自己想吧。

房間很大，環境不錯，前台服務也挺好，唯一不足就是早餐種類比較少