Achat Hotel Monschau

Een prima hotel met vriendelijk personeel. Een fijn zwembad en sauna.

Schönes Hotel, tolles Frühstücksbuffet, sehr zu empfehlen

We stayed for 2 nights in this hotel during the warm October days of 2024. The main advantage of this hotel is undoubtedly the location: a 5-minute walk to the beautiful historic town centre, close to the bus station, and quietly situated. We could go on several hikes directly from this hotel, which was ideal. Unfortunately, we don't have much positive to say about the hotel itself, other than that our room was very spacious and had a small seating area. The overall impression we got from this hotel, is that it is dated, poorly maintained, and lacks atmosphere and coziness, especially in the breakfast area. Upon arrival, we were welcomed kindly, but everything was quite messy and somewhat chaotic. The lift turned out to be broken (this was communicated via a note in poor English). Based on other reviews, this was not the first time either. Not great for people with mobility issues, and not what you want after a long day of walking. The room itself was spacious and the beds were acceptable. Unfortunately, the WiFi did not work in the room and there was a sickly sweet smell coming from the bathroom. The breakfast was reasonably okay: an average selection of yogurt with cereals, rolls, and bread toppings. The atmosphere in the breakfast area was very poor though: a messy mix of 80s furniture with very dark corners. It would help if, for example, more light was placed near the walls. All in all, barely 3 stars, considering the not too high price of the room.

The hotel is very large but almost completely without character. We are used to staying at a German hotel about 2/3 of the price and about four times better and more interesting. This was more of an up-scale hostel. Reception took ages to process our booking and the one before us. Looks like the hotel is designed for coach parties who want something spartan, anonymous and forgettable. Probably also to eat in town. There is a suggested menu in reception, but when I went to the restaurant just after 8pm there was absolutely no one. I went to have a look at the pool/sauna and met two ladies trying fruitlessly to get in by using their room key. We all gave up. Breakfast is OK, but basic. Rather overpriced for what it is. Just on the outside of town but an easy walk into the centre. Michel needs to get together with his friends and make the hotel more characterful. Definitely not four stars. 2.5?

Enttäuschend. Kein 4* Standard. Kein Safe, -Minibar und -Bademantel im Zimmer vorhanden. Defekte im Bad. Umschaltung auf den Brausekopf und Toilettenpapierhalter defekt. Unmöglicher Service in der Bar. Frühstücksumfang war bescheiden. Positiv anzumerken ist, dass das Team im Frühstücksraum aufmerksam war und im Rahmen der Möglichkeiten unsere Wünsche erfüllten. Des Weiteren haben wir noch nie erlebt, dass die Zimmerrate vorab bezahlt werden musste. Bei unserer Abreise wurden wir nichtmal gefragt, ob alles in Ordnung war. Peinlich für ein Haus dieser Kategorie.

Das Hotel ist sehr empfehlenswert. Das Frühstück war sehr gut und es hat an nichts gefehlt. Der Aufzug ist wohl noch länger defekt, was für uns in der 5. Etage aber kein Problem war. Wenn wir 10 km Berg auf und ab wandern an einem Tag, können wir auch Treppen laufen. ;-) Eine Minibar im Zimmer wäre toll gewesen. Hier und da gibt es Kleinigkeiten, die Reparaturbedürftig sind, aber keine Funktion einschränken. Der Pool und die Sauna sind schön. Das Personal war durchweg sehr hilfsbereit und freundlich und gefühlt jeder Angestellte wusste, dass ich Geburtstag habe und hat mir gratuliert. Was ich als schöne Aufmerksamkeit empfunden habe. Sogar der Frühstückstisch war für uns reserviert und zum Geburtstag dekoriert.