The accommodation is the best thing this Resort has to offer. The room was very spacious, bed was very comfy, the AC was working all the time without any issues, Wifi was working very well in the room (much worse in the area throughout the resort). Bathroom is nice just no hot water for us. One big no-no were the gaps below and on the side of the front door, with having also no mosquito net above the bed it was very apparent that light from out room attracted insects inside thru those gaps every night. Service and staff in general are very nice. One thing. Please, for the love of God, if you take all towels from the room don't make us wait for them 2 days :D this happened twice during the stay. I am a guest that is not causing any extra headache to the reception I just waited (maybe that was the problem, I should have said something) but I got to talk with neighbors and their towels were missing for day or 2 too. Food in the restaurant was very tasty yet very very repetitive. Every day the same thing just prepared differently. Swahili cuisine every Sunday was a blessing, absolutely amazing, keep it up. One thing they can really work on is the ”architecture ” (for the lack of a better term), as with heavy rains (expected or not) nobody should get rained on during breakfast, lunch or dinner (goes for the staff too, they really tried to move the tables and sweep the water away, but that shouldn't be in a 5 star resort). And maybe turn down the music a little bit (please?) it was very loud during the dinner. Where it needs more work done too is the animation or the program throughout the day. Other than water aerobics and the animation team dancing as part of night entertainment (which was magnificent honestly) there was really nothing to do in the hotel. We came in a time when the beach ”collapsed” below the volleyball pitch so I understand they couldn't do that, but nobody tried to fix it during the 13 days we were there, a bit of a shame. And an absolute nail to the coffin is the access to the ocean from the beach. It looks lovely when the tides are high and the waves are splashing to the staircase in the front of the hotel and you get to feel the power of the ocean when it hits the stones. But you can't get to the ocean during that time as you risk injury on the rocks that are sharp and very much hidden below the waves. Once the tides are gone, it's a look that can make one cry. Foreigners are traveling thousands of miles to get a taste of Diani Beach and the Indian Ocean. This resort has the most unlucky and horrible access to the ocean I have ever seen. The natural rock formations are very beautiful, creating somewhat a secluded place for a ”private” beach, because you can't walk to the right and explore the beach. Resort tried to mitigate the horrible access thru the rocks by building some sort of a road (lets say) that leads you to ocean where you have sand below your feet. But that is broken at some places too and it is very hard to
44 Recensioni