Hotel in zona Benares Historic House, Mississauga

L'hotel è nuovo, la stanza è grande, la mancanza di spazio nella Cina è stata una chiusura di manutenzione della casa quando è stato aspettato. Quel mattino ha detto al receptionista il numero della stanza. Non ho chiuso la casa quando sono tornati la sera. Inoltre, il normale colazione 6:30 ～ 9:30, il fine settimana 7:00 ～ 10:00, pensavo che il giorno del lavoro fosse lo stesso tempo del fine settimana. 9:45 è chiuso nel ristorante per la colazione e non ho mangiato la colazione.

La stanza è molto buona, tutte le strutture sono complete, e si raccomanda di rimanere!Un po'di isolamento sonoro!La stanza è molto buona, tutte le strutture sono complete, si raccomanda di rimanere!Un po'di isolamento sonoro!Bene.

Beautiful hotel with huge hotel lobby. Fast and easy check in process. Friendly staff. Pool was huge with a water slide. Gym is very big and full of lots of equipment. Parking is not free.

We stayed in this hotel for two nights with a group of colleagues on business trip. It was not too far from downtown and we managed to get to our conference within 45 minutes with a taxi even with Toronto’s week day traffic. The rooms were clean and staff were friendly and welcoming. The only trouble was slow breakfast service. We were down at 6:00 am for breakfast (weekdays ) but had to wait so long to be served. There is a small gym at this facility and staff were nice enough to open it for us at 5:00 am. Overall we had a comfortable stay at this hotel.

My experience at the hotel was rather underwhelming. A disappointing discovery was strands of hair in the bathtub upon arrival. Even more troubling was the tub drain, which was completely detached and merely resting at the bottom of the tub. I had to screw it back in place myself. The plumbing had its own dramatics; when activated, the tub's faucet would abruptly jolt out, exposing the pipes. This situation escalated on my second day when the faucet decided to detach completely and launched itself to the back of the tub. Despite reporting these issues, the hotel staff did not address them. The pillows provided were disappointingly thin, requiring a stack of four to achieve minimal comfort. On a positive note, the food served was the highlight of my stay. However, I would not consider staying here again.

They offered a complimentary airport shuttle. Great location, the hotel is clean and spacious. Will definitely stay there again when in Toronto.

I usually don’t write reviews but in case any of you are immunocompromised or care about cleanliness, I felt that I should warn you. I ended up have a nightmare of a stay for a few hours here. I was in town for my grandmother's funeral. I arrived quite tired after my flight and having worked earlier. Initially, things were fine. Check in went smoothly and quickly thankfully. I reserved a one bedroom suite. All I wanted to do was eat dinner, shower and sleep. After dinner arrived via uber eats, I ate in the living area and watched tv. About two hours into my stay, I went to the washroom and noticed a hair on the folded towels. Gross. I went over to the bed and noticed hairs on the top blanket and pillowcase. I lifted the blanket and found more hairs. Clearly, a new blanket and linen was not placed on the bed. Instead, I imagine the staff just remade the bed using the linen the previous guest used. I also noticed a stain on the top blanket and one of the pillowcases. So I went down and spoke to the front desk. The guy there had a hoodie on, I didn’t get his name, I guess the hoodie covered the name tag. I told him about the hairs, he seemed surprised, look at the computer and said there aren’t any other rooms available. I told him, “that’s fine, I would like to just leave. Please cancel my reservation.” He then became rude and said “you checked in two hours ago, if you had told me right away, I could have done something. I can’t cancel your reservation.” I tried to explain to him that I had been eating dinner and didn’t think to immediately inspect the linen and towels when I first got to the room. Because when paying over $300 CAD a night for a hotel room, I like to assume that the room will be clean. I guess that was my mistake. He started talking over me and repeating himself over and over. I kept trying to explain, “I don’t want another room. I want the rest of my stay cancelled.” I had reserved the room for three nights. But he just continued talking over me. Finally, I told him I would call customer service and left. It was very upsetting conversing with someone so rude and unapologetic. Back in the room, I called customer service. The agent I spoke to was very kind and apologized despite it not being her fault. She agreed that I should be able to assume that the room would be clean and shouldn’t need to inspect the bed and towels when I first get to the room. She unfortunately couldn’t cancel my stay since it was still active and said that the hotel staff would have it cancel it. She said she would send a message to the hotel to let them know of the cleanliness issue. I then looked for a new hotel to stay at and fortunately found one close by and left. As I was leaving (this was about 3 hours after arriving), I saw a different guy at the front desk. I gave him my keys and told him I was leaving and to please check me out. He was confused as he had seen me check in earlier. I explained to him what h

While I didn’t really use any of the services, my stay was perfect for my needs.  I needed a late check.  I was tired and found a clean and comfortable room.  It was an easy quick check in. The room had everything I needed, it was quiet. I had a good sleep, waking refreshed and the checkout was fast and I was in my way.  Perfect in every way for my needs.  Thank you.

Il mio soggiorno è stato fantastico in questo hotel! La sua vicinanza all'aeroporto rendeva il mio viaggio senza saldatura. Le camere erano senza spazi puliti, la comodità era incongrua, e il servizio clienti era di prima qualità. Lo consiglio molto per un'esperienza senza problemi e piacevole.

Let me preface this with I’ve never written a review before and I’m not a complainer but I had to express my feelings as no one here seems to care. I’m currently in this hotel and I’ve been here since 4 pm last night (Nov 2/2023 to Nov 3/2023). We were celebrating our Anniversary and everything was perfect until my boyfriend and I ordered room service from the Terrazzo Ristorante Bar & Grill downstairs in the hotel. We ate around 7 pm I believe and by 8pm, he was violently throwing up and had diarrhea, he was freezing but had a fever, muscle aches all over. When I called down to the front desk to ask for an extra blanket, I also wanted to let them know what was happening and I was dismissed, talked over and told a blanket was on the way. He continued his symptoms until 1 am then we both fell asleep. He then woke up around 630am and left for work and that’s when I started with the symptoms. Vomiting, Diarrhea, cold and body aches. I called down to the front desk and told them I got food poisoning from the food downstairs and I’m not able to make the 11 am check out. That I’m having every symptom my boyfriend had last night, I’m feeling horrible AND after a long night of helping my boyfriend with the same symptoms and all they could do is extend check out to 12:30pm after that they’d have to charge me. I tried to ask for the manager but I was ignored and dismissed AGAIN. I didn't have the strength or energy to argue with anyone as I’m still sick from the food poisoning. I’m honestly in physical pain and feel miserable. I want to sleep, not get in a car for 40 mins to go home. And I’m frustrated that this establishment is so unhelpful and uncaring. The worst thing is if I had more of a back bone I’d make a fight about this because I feel I deserve better. The worse service and treatment ever.