La Zambra Resort Mijas - Marbella - The Unbound Collection by Hyatt

Wonderful staff, hotel, food and relaxing spa - thank you, this hotel is so calm, friendly, sophisticated and a tribute to all who run and operate it. A memorable relaxing stay. Top tip is the taxi's are good and afford easy visits to nearby towns, coast, historic white village on the hillside and we enjoyed visiting these early evening as the heat cooled, to then retreat back again for more relaxation in this superb hotel.

Currently on my second day at this hotel, my stay with the Hyatt group has been exceptional and truly wonderful. An incredible hotel with luxurious service and the kindness of the staff makes all the difference. The setting is beautiful, and the team meets every expectation. Thank you!

Beautiful hotel. Exceeded all expectations. Staff were so helpful and went above and beyond. Looking forward to returning again.

We stayed at La Zambra recently and, unfortunately, the experience didn’t match the high expectations set by the hotel’s branding or price point. From the start, there was confusion at check-in and we were charged for a second room we never used, despite making it clear we only needed one. The issue was never properly resolved and communication from staff was poor throughout. The room we did stay in wasn’t cleaned to an acceptable standard, with visible dust and a general sense it hadn’t been freshly prepared. A few things in the room weren’t working properly either, which added to the frustration. What surprised us most was the lack of complimentary water refills — we were told we had to buy bottled water from the bar, which seems unreasonable for a resort in this category. Small things like that made the stay feel far below the level of service you’d expect from a five-star property. We’ve followed up with the hotel directly but received no proper resolution so far. Overall, a disappointing experience that didn’t reflect the premium pricing.