La Zambra Resort Mijas - Marbella - The Unbound Collection by Hyatt

Hotel is beautiful, interiors are well thought out and it feels very luxury and everywhere is super clean. Facilities are great, spa is lovely, gym has a really good selection of equipment for a hotel gym. Check in and out was seamless, staff were really lovely and super welcoming. Location is great for a quiet, laid back break. About €15 in a taxi to Mijas which is definitely worth a visit and the hotel were really helpful in ordering local taxis to the hotel for you Hotel restaurants and bars were all lovely. Picador is absolutely brilliant and well worth a reservation. Hotel bar at night is lovely, staff were really nice! My only criticism is poolside service, if you got up to go to the bar yourself you were told to sit down but then there weren’t enough day time staff to take orders and serve drinks. There were instances where we waited over an hour for water. You press a button on the table to call staff but you don’t know if it’s worked or if you are just being ignored as there aren’t enough staff. It’s a real shame as all the staff work really hard and it’s absolutely more of a management issue than the team themselves as they are all really nice people and really friendly. At other similar 5 star resorts in Andalusia they have way more staff to guest ratio meaning service feels more lux. Or just let guests get up and order themselves, no one minds!