Utente ospite
29 luglio 2023
I have stayed her several times over the last couple years. The room is always comfortable, clean, and quiet. The first few times the service and friendliness of the staff was above and beyond and they genuinely made me feel welcomed at every level. On my most recent stay, the room was perfect as always but the staff seemed less outgoing and a little glum or unhappy. Several days after checking out my card was hit with a pet fee of $100. My dog was with me, as always, but she is a registered service dog, which they cannot charge a fee for. I made them aware I would have a service dog with me both when booking the room and upon check-in. I called the hotel and the charge was reversed the same day and the manager apologized for the error. Overall, a great place to stay and I will likely stay here many more times when I am in the area. I hope they do more for their staff to brighten their days though. When the staff is happy they will reflect that same happiness on the customers. There was such a difference on this last visit.
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