Scopri il tuo soggiorno a Midland

Well.. Instead of service I received discrimination from the desk staff and then management threatened me the next day when calling about a refund. Now they have a lawyer involved when all I want is an apology. The situation: We checked in earlier in the night and came back around 1am after a great day in Midland. Our door had blood on it behind the door handle. I asked to have it cleaned by the staff, they offered me a bottle of hand sanitizer. Literally told me to do it myself with hand sanitizer. They then relented and gave up a Lysol wipe after claiming to not know what one was. I then cleaned the blood myself. Next? No soap in bathroom to wash my hands. Next? Tried the jacuzzi tub that we payed extra for - no water. Went to desk and was told ”nothing I can do.” This is where the discrimination comes in - I have Parkinson's disease, and stress makes me shake. As soon as I started shaking the employee said ”You are just rude, and I don't have to deal with you,” and then hid behind a wall in the office, like a child, while I calmly (while being rightfully pissed) explained that I was not rude at all, but disabled. She never came out to hear me, and I grew very frustrated and made this known. So, my wife and I packed then checked out. We stopped back at the desk to ask about a refund and the woman stood in the lobby and simply ignored me, refused to give any helpful inclination as to how to resolve this issue. Until! She finally opened her mouth and said these profound words; ”Sir, there is nothing wrong with you and you need to leave MY hotel before I call the police.” MIND BLOWN! I then gave her the largest piece of my mind anyone has ever received, then had my wife take over the drive home because there were no other rooms available in town, and I was too symptomatic to drive us home myself. My wife, who has high anxiety when driving at night, was forced to drive us home at 1am or let us sleep in the car. Next morning I called the manager and she wouldn't even let me speak, stating that the employee accused me of spitting on her and that she ”trusts her” (so much so that she didn't even need to hear my side of things apparently). Then she said they may contact the police. I laughed at her and told her to watch the tapes. This absolutely never happened, I would never do this. I was a public servant, a 911 dispatcher, before my diagnosis. I help the community, I don't spit on people, nor discriminate and act like a child at work. They then seized contact with me and Mac their attorney has since emailed me and told me to stop attempting communication them. I asked for nothing more than an apology and assurance this wont happen again, and they turned me over to their non responsive attorney. Stay Tuned, I'm not letting this go. I wont let this happen to another member of the Parkinson's community, or any other. DO NOT STAY HERE! ******* thankfully refunded the room for us.. go check them out. This Holiday-Inn looks nice, but they employ and prote

Quando sono entrato in hotel, sono stato felice con il lobby. Quando siamo svegliati in camera, abbiamo commentato quanto fossero belle e fredde le strade. Quando sono entrato in camera, è apparso che l'aria condizionata in camera era stata fuori per un po'. Abbiamo cercato di spostare l'aria dall'unità di muro senza fortuna, e poi abbiamo chiamato il desk che ha offerto di venire e aiutare. Dopo aver controllato l'unità, è stato accertato che il condizionamento dell'aria era rotto. Quindi siamo andati avanti per vedere le nostre opzioni, quando non ho mai avuto un servizio così terribile per i clienti nella mia vita. La donna al dipartimento ci ha detto che purtroppo sono stati venduti fuori per la sera, e è anche sfortunato che abbiamo scelto di prenotare attraverso un terzo (USAA) che un sconto è improbabile. Dopo averli informati che non c'era modo di dormire senza aria condizionata quando è stato 90° fuori di recente ci siamo incontrati con purtroppo tutto quello che possiamo fare. Da lì abbiamo chiesto di parlare al manager, con cui abbiamo parlato al telefono. Jason White (direttore) era molto condescendente e generoso per mio marito e per me. Abbiamo finito di lasciare l'hotel, andare alla porta accanto (Holiday Inn) e prenotare una stanza molto migliore con un servizio molto migliore per i clienti. Salvati un po' di tempo e prenota il Holiday Inn se vieni a Midland Michigan.

Vicino alla strada e vicino a una McDonalds. La stanza non puzza come i posti dove sono rimasti prima.