Elizabeth Ann
5 gennaio 2022
My husband and I booked here to celebrate our honeymoon in Miami. Check-in was not hard as it was virtual, but i did have to reach out to the team as they did not email me the code to enter the studio as they were supposed to. Easy fix, but as we arrived, the room was nowhere near what it looks like in their advertisement. It was not clean, there were dirty fingerprints all over the chairs, counters were not wiped clean, food drippings on the walls...the floor tiles were not grouted in which caused them to shift and pinch my feet while walking through the room. Paint peeling from the walls. The room was so dirty, plus we did not feel very safe in the area, that we decided we could not stay here. Had to phone a different hotel and luckily found something better down the road. ******* was helpful in handling the situation (however I tried the live chat 3 times, but the only time someone looked into this for me was when I called them), and so was Chenie from the Lowkl team. They did what they could to accommodate my situation and ultimately gave me a refund. But as it stands I would not recommend this location to anyone and feel I need to write an honest review.
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