Hotel in zona Taller Trenecito de Chapultepec, Città del Messico

Hotel davvero bello con persone che sono davvero amichevole. Pulizia, odore davvero, e servito molto bene. Il personale del desk era molto amichevole e utile. Rocío pulito e guardato la mia stanza molto bene! Grazie Rocio. Il bagno e la palestra erano sorprendenti - soprattutto il personale che era molto utile e gentile. Il formatore Ariel mi ha mostrato molteplici routine di formazione e modi di pensare all'esercizio - è un esperto di Judo (bello nero!). Alexis è stata molto utile con le strutture spa. Grazie Ariel e Alexis! Il salone di bellezza gestito da Azul era davvero buono e soprattutto con i trattamenti che offre! Mi ha convinto a iniziare a guardare le cose più piccole circa il mio aspetto. È la gente che si trova e in questo caso l'Hotel Marquis Reforma. Tornerò certamente.Grazie Azul! Grazie per la riforma dell'Hotel Marquis! Ci vediamo presto.

As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous. We were upgraded to kingbed room. Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered. This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.

Questa è la mia quarta volta all'hotel e di gran lunga la peggiore. La stanza era di qualità molto inferiore alle mie ultime 3 soggiorni. Probabilmente non sarebbe rimasto sulla base di questo. Il prezzo per ciò che ho ottenuto è stato estremamente deludente quando di solito è fantastico

The hotel is very modern and clean, it has TVs that you can cast Netflix etc from your phone on. Most of the staff are friendly and helpful. It is in a nice location and I felt safe in the area and the hotel without my husband and with three small children. There is a mall and Walmart within walking distance and there are no problems getting an Uber taxi or food delivered. It’s easy and cheap to get around to the main sites. The negatives are they don’t have fridges in the rooms, ice is available but they give it to you in a plastic bag rather than an ice bucket. We needed the ice to keep baby bottles cool, our plug on the sink didn’t close and we had nothing else to put them in. The second negative is that the cleaners keep taking the spare room keys from the slot by the door even if you haven’t pushed it down to activate the lights when you are out it will be taken. The third negative is about the Starbucks at the hotel. There is a young man who works there and he just couldn’t get the orders right, I went there three times he was working and each one of those drinks were incorrect. It really annoyed me that he would would then strongly push for a tip when he isn’t great at his job. The one day my 4 year old ordered a strawberries and cream Frappuccino and he got served a small cappuccino! The last negative is that the a/c is terrible, it doesn’t get very cold but makes the air quality terrible. Our noses were all dried out and cut by the time we left.

Buona posizione e pulita. Buona ospite. Visualizzata dall'hotel è stato grande

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Ho soggiornato all'hotel Westin Santa Fe durante il mio primo viaggio d'affari a Città del Messico. Il personale era molto amichevole al check-in, il mio status Bonvoy è stato riconosciuto, e sono stato aggiornato in una suite al 8° piano. La stanza era spaziosa, pulita e funzionale. La mia stanza ha anche un snack di benvenuto. La colazione era buona, ma il buffet non era così grande come altri Westins e Marriott internazionali. Le scelte comprendevano la tariffa tipica per la colazione, più alcuni frutti e succhi locali. Inutile dire, il personale era amichevole e responsabile, la sala dirigente aveva una distribuzione decente, il personale era molto amichevole e la vista all'aperto era spettacolare. Ora per i cipolla: - la piscina al tetto è leggermente più grande di un bagno, sì, un po' di eccessiva, ma certamente non da scalare per questa grande proprietà. Il kicker - era coperto tutte e tre le notti durante il mio soggiorno, senza segno o spiegazioni - qualcuno che affermava di essere dal desk front chiamato tardi una notte, chiedendomi di controllare il mio ultimo nome [Il cameriere del front desk ha verificato che mi hanno chiamato la notte precedente] - un personale di hotel uniforme ha colpito alla mia porta dopo le 11 della stessa notte che il telefono mi ha chiamato per dirmi che il mio telefono era fuori dal collo (non era!). Che strano incidente! - Sono stati pagati più di 600 dollari per il mio foglio di ristorante, che ho visto mentre stavo controllando. Il personale del front desk ha fatto gli aggiustamenti per rimuoverli, ma è stato molto disturbante, soprattutto considerando i due incidenti sopra i quali considererò di rimanere al Questa proprietà, soprattutto per la mia stanza e il personale amichevole, spero che non ci saranno i ricci la prossima volta.

Great location - connected to the airport - an easy walk. Property is a bit dated but the rooms were clean and service was decent.

The carpet in my room had a mold smell which made my stay uncomfortable. But staff were very friendly and the service overall was good.