La Quinta Inn & Suites by Wyndham Phoenix Mesa West

We checked in very late, and despite it being midnight the check in staff were very nice and helpful.

Excellent It was great. The pool was very nice! Great customer service! Housekeeping was great. I would stay here again. Small breakfast.

It was a good stay. Staff was always pleasant and the pool/courtyard area was kept in great condition it was a very enjoyable stay. Will certainly be coming back!

The stay was good. The elevator was out of date and shaky. The ice machines on floor 2 & 5 were out of service. The parking lot needs attebtion.

The front desk staff were nice and accommodating. The pool and hot tub were also nice. We liked the layout of the hotel rooms.

Dear ******* Customer Support, I am writing to formally file a complaint regarding my recent experience with La Quinta Inn & Suites Mesa West, booked through your platform. I feel strongly that the handling of my reservation and the lack of crucial information on your site resulted in a financial loss and an unacceptable customer experience. On May 25th, I booked a prepaid room at this property through *******. One of the main reasons I chose this hotel was because, unlike other listings, there was no mention of a required security deposit on the booking page. I specifically filtered for hotels that did not have additional fees or deposits clearly stated, as I would not have been able to pay an extra charge upon arrival. However, when I arrived to check in, the front desk staff demanded a $75 deposit. I explained to the employee that not only had I stayed at this hotel before without a deposit being required, but also that this charge was not disclosed anywhere on the ******* listing. I tried to reason with her, but she was unhelpful, dismissive, and unwilling to escalate the issue to a supervisor. She refused to assist with canceling the reservation or provide any means of recourse—essentially leaving me stranded without accommodation or a refund. This experience was extremely frustrating, especially considering that the miscommunication originated between your platform and your hotel partner—not from any action or oversight on my part. Im expecting resolution.