Hotel in zona Mersin Naval Museum, Mersin

My stay at hilton mersin was fantastic. All of the staff was proffesional & polite but specially Miss Cansu at reception was very helpful & polite. Food at restaurent Ichelle was delicious. Staff at restaurent was exellent but Mr Burak was exceptionally fantastic. Overall a good stay. ❤️

Hello there! My name is Erik Mustafin. My Ref: 05461798 I have to say that I had enough patience but now I'm sick of it. First of all, I was cheated by your hotel in Mersin. How it was: I connected with your hotel there to be sure that it has non-smoking rooms with beautiful view. It was a gift for my wife’s birthday. They said that there is no problem with that. At the check-in date I reminded about my wishes, paid for two rooms and got on there. The rooms were for smoking persons; the furniture was dirty. I went down to reception immediately and asked my money back. They said that’s impossible due to me paid with the credit card and only call-center can help me. I called them and they said that I need to wait the answer from the head office. I was waiting for 3 hours, called them back but nobody answered. And I suppose my phone number is still blocked for them. I tried to resolve my problem using e-mail, but they answered me only once, requested some information about payment, I gave all the documents they wanted. After that, they stopped to answer me too. It’s because they have to give my money back but they don’t want to. As I wrote before it was absolutely disgusting and dirty staying there and didn't get my money back at the same moment. I wrote you to help me resolve my problem and I'm still waiting for you answer like a fool. I was pretty sure that an organization like yours doesn't treat like this their clients. In fact, you keep me waiting for more than 5 months, it's unacceptable. I want you to connect me with the CEO because I want my money back. 4 300 turkish lira. You have my dates; I want you to connect with me as soon as possible. Otherwise I will have to make my case public.

La stanza di scena del mare non è bella, puoi vedere la scena del mare al colazione al 14° piano.Se la stanza di scena del mare è fortemente consigliata di alzarsi presto nella stanza per vedere il

Il rapporto di efficienza del prezzo è molto buono, le camere sono ampie e pulite.Le camere sono confortevoli.Siamo felici di essere venuti con mia moglie.La colazione è aperta, cibo, personale interessato,parcheggio gratuito disponibile.Posizione al centro vicino alla stazione ferroviaria.

Nicely located, easy to find and very accommodating staff who are genuinely friendly and welcoming. Apartment and rooms were clean and well equipped. For a stop over in Mersin you should feel very comfortable and safe. Free parking provided on site, several markets and hospital very close by.

Tutto bene

Küçük bir butik otel. Otel çalışanları çok iyi çok güler yüzlüler her istediğinizi yapma ve sizi memnun etme gayretleri var. Otelde açık büfe akşam yemeği var ama öyle büyük otellerdeki çeşit beklemeyin. İki çeşit ana yemek var. Genelde tavuk ağırlıklı. Yanında lapa gibi bir pilav ve tatsız bir çeşit tatlı var. Bir iki çeşit salata ve meze var ama hemen bitiyor ve bazen yemeğin yanında alamıyorsunuz bile. Çay saatinde üç gün boyunca kurabiye almaya çalıştık ama üçünde de bize sıra gelmeden bitti. Yiyecek olanakları maalesef Cok kısıtlı. Kahvaltıda çay bile bitiyor . Kahvaltıda hep aynı şeyler var. Odalarda bir makyaj aynası yok. Kullanılmayan gereksiz bir mutfak var. Yatak odasında klima yok. Çocuk havuzunun içi çok pis . Diğer havuzda temizlik sıkıntısı görmedik. Otel denize biraz mesafeli servisle girebiliyorsunuz. Yürüme mesafesinde olan bir deniz var fakat plaj değil denize girilmiyor. Çok büyük beklentilerle gitmezseniz otelden memnun ayrılırsınız.