Utente ospite
31 gennaio 2023
We booked two rooms (tried for one with two queens but they didn’t have available) for a family wedding as soon as we got the invite…….months ago. They called about 6-7 weeks ago to confirm we only needed the two rooms for the Friday night. I confirmed that. Upon check in, a short little man informed us there had been a mistake, one of our rooms had been given away, thus one of us was staying two doors down in a completely separate building. After telling him that wasn’t possible as we’re sharing so many amenities (my husband, our son, and I)he said we can’t help you then. To which my husband started asking more questions, which is when this man started laughing at us. One of his staff (yes, this no customer service, short little man was the owner) stepped in and said she would show us the other room. I will not share the things I said about this person, as I’m sure this is a family friendly forum!! Lori (Laurie sp?) saved the day!! On our walk to the other building, she explained how it might hold us all….it did, one queen, a pullout couch, a kitchenette, and small sitting area. She apologized immensely for the encounter we had. Way to be Lori……you ROCK!!! Your boss, not so much. So, in summing up, just because you have a reservation here, does NOT mean you have a reservation!! Oh, and if you’re looking for a FANTASTIC place to stay, try the Merrickville GuestSuites !!!!
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