Hotel in zona tourmerida, Merida

We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.

Dall'inizio anche prima del mio viaggio il personale era molto accogliente per permettermi di controllare un po' più tardi quando il mio volo arrivava dopo il normale controllo di programma (che Trip.com è stato in grado di aiutare con il cambiamento). Il servizio era davvero grande e il personale è molto bello e utile per rispondere a qualsiasi domanda. Mi hanno migliorato il letto matrimoniale a un re. La stanza era molto pulita e aveva una grande vista sul Paseo Montejo. La piscina era all'aperto e piacevole con bel tempo e la palestra era adeguata. Il membro del personale mi ha chiamato un taxi quando sono andato fuori e mi ha aspettato fuori per salutarlo. Sarei sicuramente tornato per il servizio impeccabile e il personale amichevole! La posizione stessa è stata un grande plus!

We thought that Hyatt had international standards that applied to all hotels with the brand. Not so. We noticed that personnel working in the restaurant were not wearing gloves. Those cutting the fruit, preparing the food, etc. So, we told a supervisor that this was not acceptable. The following day, it was the same. Mexico already has a reputation for people getting intoxicated; the least they can do is take safety measures to minimize human contact with the food. Needless to say we did not eat the fruit or anything raw.

Bene, ma il suono è generalmente isolato L'hotel si sente bene nel suo complesso, la stanza è pulita e le strutture sono buone.La posizione dell'hotel è buona, il trasporto è conveniente, ma la decorazione è un po'antica

Not sure why this hotel is so highly rated. Nothing about it is terrible, but the devil is in the details. The Good: - Staff is super friendly, incl. the valet - Rooftop pool and bar are really nice and a great feature - Overall layout of the hotel is charming - Great water pressure and genourous rooms The not so good: - Upon check-in, they tried charging us a 240/day ”resort fee”. After further questioning they said it was optional and would pay for the WiFi and the gym. Not a great business practice, espcially for a 5* hotel - Overall the hotel looks a bit dated and would benefit from some more maintenance - We booked a double room but were given a king room - when they showed us to a double room it was quite dirty - dirt on the linens, bathroom counter wasn't wiped down - so we just made do with the king instead - Beds weren't terrible, but I've slept better Location is a bit off the beaten path. Not bad but is was about a 20-30 walk to the city centre and the nicer restaurants.

Was very impressed with my recent stay at the Hilton Garden Inn in Merida. Newly appointed General Manager Gerardo Moreno is the epitome of a team leader. His guest friendly initiatives were being implemented during my stay and I have to stay he is one of the best hotel executives I have ever had the pleasure of interacting with. He truly cares about his guests. Front desk manager Eduardo was also very supportive during my stay assisting me on many occasions. He was prompt and supportive when assistance was needed.Front desk associate Daniela was also a true professional with her assistance and her demeanor was beyond impressive. The breakfast buffet was very diverse with many enticing options, including delicious made to order omelettes. The restaurant staff was very attentive during my stay, always ready to assist. Housekeeping associate Ramiro did a great job with room maintenance as did another associate who worked in security/general assistance. Situated right in the centre of Merida, the hotel is only a short uber ride away from all of the attractions that Merida has to offer. An array of restaurants and malls is only a five to ten minute uber ride away. Looking forward to staying here again at this well managed hotel under the leadership of Gerardo.

Sono formato negli Stati Uniti e parlo solo un po' in spagnolo, e questa è la mia terza visita per un periodo di sei anni, e il vecchio personale del servizio mi ha sempre amplificato bene in inglese con le mie domande. Il mattino è il più grande colazione che abbia mai avuto in qualsiasi Hampton Inn ovunque nel mondo ( 6 - 10 ore). L'ascensore ha una chiave di sicurezza utilizzando la chiave della tua stanza, per andare in camera. Le camere sono grandi e il letto è molto comodo. Le cortine nere mantengono la stanza fredda per il giorno e la notte nella stanza, che ho bisogno di dormire meglio. Inoltre, la stanza è molto tranquilla senza rumore di mattina fuori forma né business né veicoli. Chiedi due chiavi se hai bisogno di una stanza fredda quando torni di notte.La chiave della stanza è adattata ad una slot vicino alla porta che permette al AC e alle luci di rimanere. La maggior parte delle notti, sono andato a fare un passo per l'esercizio fisico e si tratta di una passeggiata facile per il Luxury Mall, Costco o il museo con il centro Convnetion proprio in fondo alla strada. Le strade sono ben accendete, la polizia controlla le strade e mi sentivo al sicuro (anche vedevo molte donne camminare da sole la notte), c'è un cortile al centro commerciale e un negozio di convenienza OXXO situato al nord del centro commerciale. Era perfetto per le mie esigenze, il prezzo era giusto e rimarrò lì ancora.

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....