Aken Mind Merida Hotel

A Hotel with MANY small flaws and one BIG flaw. I wouldn't go back. Although it is very well located and the lobby façade is beautiful, I would not return due to the amount of problems and difficulties we experienced in this hotel. We arrived by car and to our surprise the entrance was very hidden and there was no place to leave the car to go to the lobby. I had to get out quickly and leave my family in the car to ask where I could park. We found out that there is no elevator from the parking garage to the lobby, it is stairs to the floor BEFORE the lobby and then elevator to the lobby. If you travel with small children and big suitcases I DO NOT RECOMMEND THIS HOTEL. Entering the bedroom, very pretty and modern but the charm disappears when you see the two desk chairs dirty and grimy. The hotel was not full and they gave us a room with a view of the machinery, no big deal But then we see the bathroom and the towels are old and falling apart and the faucet is not fixed and it feels like it will break at any moment. Already asleep we realize that there is a light that DOESN'T STOP FLASHING ALL NIGHT! We complain and they tell us: “it's a motion or fire sensor, it can't be turned off.” APPALLING! We compared it to the family room next to us and they didn't have that but their air conditioning light couldn't be turned off! Even worse. On the second day, we went for a coffee at the lobby restaurant and had two coffees and a juice and an hour later they spoke to me in my room…

Amazing experience! Beautiful view, very clean, and the tub/shower combo was impeccable. Will definitely stay again and highly recommend.

This was our 5th or 6th time staying here and once again excellent.

There is an attitude of "the guest is always wrong". Very poor customer service to say the least. Contradictory information provided at different times.

We loved staying in this hotel!! Really modern concept, clean, good location the personal was really nice and helpful! We definitely come back!

very nice modern property. reception is not on the main floor and difficult to find if you dont know where it is. enjoyed the roof top pool. limited options to see/do within walking distance

Stayed here a few times and enjoy it every single time.

Nice but need a hand of paint in certain areas..towels in room are old, not in the pool area..

- A group of kids was staying on my floor, running in the hallway, and playing loudly after 10 pm - The reception offered me to switch rooms after 10 pm (I have work early in the morning) instead of addressing the noise situation. To ask guests to move all their belongings after 10 pm – need I say more? - Hot water issues - called several times with no follow-ups and conflicting information received from different staff members. - Reception had a repetitive tendency to argue immediately before even looking into a specific request and its associated facts. This conduct repeated itself throughout my stay. - No proactive approach or consideration for the guest experience.