Youssef Exceptionnel Merida

Staff was great, the room smelled really bad because of the stage system, the bed was really hard like a board, however the room was very clean and well kept, they respected my property in the room when they went in to clean, overall a great experience!

Too noisy, and bussy, problem with stars, the stars ceiling is too low, i hit my head, no elevator, the restaurant poor attendance, sitting too long to order, very sad.

Great location. Friendly staff

Location is fine. Neighborhood is not dangerous as another reviewer described it. Room was very clean. I had an issue when I came back on Christmas eve and found my room had flooded in my absence. I was very hungry and by the time I finished moving, almost every restaurant was closed and I had to settle for what I could get delivered from the handful of places that were still open. Not the worst thing in the world but most hotels would have offered some compensation for the experience. Just a breakfast voucher would have made me happy. But not this place. In general this is a hotel that caters to middle class Mexicans who I feel certain would have preferred that I stayed at one of the tourist hotels they were priced out of because of people who look like me. The staff was professional and extended minimum courtesy except for the bellhop, who was friendly and charming. Good value for the money. I understand where the attitude comes from. I've seen it elsewhere and agree with the sentiment to a large extent.

Badly maintained property no customer service and too expensive compared to other excellent hotels in the area you deal unsafe here.

Really good value for your money. My personal experience was pretty good. Those complaining about quality and amenities need to be reminded they are choosing savings over luxury. My room was spacious and comfortable enough, the only thing is I had poor WiFi, tho I must clarify I had to take zoom meeting calls in the room, all else was very good. The staff was friendly and all basics were covered, the AC worked fine which is important in Merida, lol. This place is at walking distance to Montejo, the main avenue in town, you can even walk all the way to downtown if you’re not too lazy, and is a very nice walk. You are also closer to the north, which is the modern part of town. There are a bunch of restaurants and a discreet Walmart store close by where you can almost always find taxis waiting during the day time, despite its proximity to all that, it was quiet in my room and the area seemed very safe. Again, this is really good value for your money, I would definitely stay there again!