Ya'ax Hotel Boutique

Ya'ax Hotel was an excellent choice for our recent week-long stay in Merida. Beautifully appointed with thoughtful, minimal design that echoes the colors, textures and artisanal nature of the Yucatan. Excellent location for walks in any direction, delicious breakfast, and a comfortable, quiet, cool room. Alicia, the manager, was exceptionally generous - answering all of our questions and assisting us in creating unforgettable day trips. The entire staff was professional and kind. I highly recommend this lovely, intimate hotel.

Certainly not a 5 star hotel, would probably give 3 and not more. Dark and small rooms. We had a feeling that the hotel is not properly looked after - not proper cleaning of rooms, bedsheets in one of the rooms were not changed from the previous guests, dirty pool and area around. Very limited breakfast choice. After returning back a a hotel at around 8pm on Christmas eve there was music and lights at the bar, but we were told that the bar is closed. The place has potential, but is poorly managed.

Very disappointing. We arrived at night (and we had previously communicated this to the hotel) and front desk staff was not welcoming at all. Overall, the reception was not that of a boutique hotel, but the worst thing was when we arrived to the room. First of all, furniture is cheap. We got the queen Suite (Room 10) - for reference. Even though the hotel is very “instagramable”- the quality of the furniture and shower and room in general is not very good quality which makes the experience not a Boutique one. As for the amenities, also not boutique-standard - a small bottle of water and everything else (even pringles) was for sale. We supposedly got a Queen Suite. Disclaimer: it doesn’t have a Queen mattress, it is two single beds with different consistencies one next to the other pretending to be a queen mattress. The gap between mattresses feels terribly and one mattress is older than the other which makes one “side of the bed” more comfortable than the other. At night there are terrible noises outside and there are no blinds on the bathroom which lets light in to the bed from the early morning. Overall I don’t think this hotel should be called Boutique. Service and attention is not the best and the place is only instagramable but I don’t think it’s worth it’s price. We ended up canceling our stay and moved to another hotel as our night was not pleasant. For the same price you can get a Fiesta Americana Club room with way more luxury and quality.