206 A'Beckett St, Melbourne, Victoria, 3000, AustraliaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.3/5
Molto buono
162 recensione
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Recensioni verificate
Ubicazione4.4
Strutture e servizi4.1
Servizio4.3
Pulizia4.4
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Tutte le recensioni(162)
Recensioni positive(155)
Recensioni con foto/video(40)
Camere magnifiche(38)
Pulito e ordinato(32)
Soggiorno meraviglioso!(27)
Proprietario simpatico(24)
Ottimo rapporto qualità-prezzo(15)
Camere ampie(13)
Posizione centrale(10)
Comodo per lo shopping(10)
Recensioni negative(7)
Ewa Helma
Camera Ospiti (1 camera, letto matrimoniale)
Soggiorno: lug 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 25 ago 2024
We stayed here for 4 days. Good location if you want to stay near victoria market. Not far from the main area. Close to restaurants & trams (5to10mins walk). The apartment is big enough for 2 adults with kids. We got room with no view. Not sure if they have room with views. We love the heated pool 😄.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
Hazel1209
Appartamento con due camere da letto
Soggiorno: dic 2024
Famiglia
2 recensione
4.2/5
Molto buono
Pubblicata: 5 feb 2025
The apartment is located in the middle center of the city. Every people working here are so kind and helpful. Right next door there’s supermarket opened long time, so convenient. The swimming pool is wide and separate warm and cool water.
We had a good time in Pegasus APT.
Thank you.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart,General Manager
Wei Quan Kelvin
Appartamento con due camere da letto
Soggiorno: nov 2024
Famiglia
1 recensione
3.2/5
Pubblicata: 13 dic 2024
I encountered one of the worst hotel services at the front desk of this hotel when I stayed here for 6 nights.
On 10 Dec at 8pm, I was charged 3 times by the washing machine in this hotel for a single wash. I approached the front desk for help and a male employee of Indian descent told me the washing machines in the hotel do not belong to the hotel and he does not know which company owns them or whom I can call on this charging error. I asked him can he write a statement on a piece of paper to say I approached him for help on this issue so I can file a duplication charge with my credit card company? He refused and said I cannot quote him on anything (yes, he said the word "ANYTHING"). Neither did he went to take a look at the machine in case another guest suffered the same fate. He just stood there and look totally unconcerned.
Basically he didn't want to help or even want to appear to help a hotel guest in distress. He also does not back up whatever he says. This experience with this person really sour up my whole staying experience at his hotel even though I encountered some helpful and hardworking check in and housekeeping staff during my stay.
Traduci
Risposta dalla struttura: Dear Kelvin,Thank you for your review of Pegasus Apart'Hotel. We sincerely apologize for the negative experience you encountered with a front desk staff member regarding the washing machine issue on December 10th. We understand your frustration with being charged three times and not receiving proper assistance.We take guest service very seriously, and we have let go of the staff member you described to ensure such an incident doesn't happen again. Our front desk team is trained to provide assistance with any guest concerns, and this behavior does not reflect our standards.We appreciate you acknowledging the helpfulness of our check-in and housekeeping staff. We strive to provide a consistently positive experience for all our guests.Regarding the washing machine issue, we are currently investigating the situation with the third-party laundry service provider to ensure clear instructions and malfunction procedures are communicated to guests.Thank you again for your feedback. It helps us identify areas for improvement and ensure we provide a positive experience for all our guests.Sincerely,Stuart , General Manager
Utente ospite
Camera Ospiti (1 camera, 2 letti)
Soggiorno: apr 2024
Solo
4 recensione
3.7/5
Pubblicata: 8 giu 2024
Housekeeping was excellent. Only snag is room is abit small. Kitchen is not well equipped. Kitchenware was not sufficient. Staff was nice n helpful. Bravo.
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart Lyall,General Manager
Yebilan
Monolocale Deluxe
Soggiorno: nov 2024
Famiglia
5 recensione
4.7/5
Fantastico
Pubblicata: 28 dic 2024
The staff is helpful and the location is good.
We have a nice dinner nearby.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart,General Manager
Utente ospite
Monolocale Deluxe
Soggiorno: ago 2024
Famiglia
13 recensione
5.0/5
Eccezionale
Pubblicata: 22 set 2024
Thank you for the upgrade to 2 room apartment. Overall, it was a good and pleasant stay. Road ahead offers a decent amount of off-street parking. That's a hood plus point.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
Guy Supa
Camera Ospiti (1 camera, letto matrimoniale)
Soggiorno: set 2024
Solo
14 recensione
4.5/5
Ottimo
Pubblicata: 26 nov 2024
The room was cleaned and specious. I was really enjoying the indoor swimming pool.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
pinho
Appartamento Executive (2 camera/e da letto)
Soggiorno: lug 2024
Famiglia
8 recensione
4.2/5
Molto buono
Pubblicata: 19 ago 2024
3rd time staying in the same hotel, great location. i would suggest to the management if rooms are available why not allow early check in ? Less work for the stuff to handle the luggage and crowded check in. How many will pay extra for early check in.
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart Lyall,General Manager
Mel.Z
Appartamento con due camere da letto
Soggiorno: apr 2024
Famiglia
4 recensione
4.2/5
Molto buono
Pubblicata: 20 giu 2024
Locate in the city centre, right next to Queen Victoria Market which is very convenient to traveller. The apartment is a bit aging but clean.
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart Lyall,General Manager
Utente ospite
Monolocale Deluxe
Soggiorno: lug 2024
Famiglia
5 recensione
3.7/5
Pubblicata: 6 ago 2024
good but can do better if parking charge is lower. The location is good.
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart Lyall,General Manager
Utente ospite
Appartamento con due camere da letto
Soggiorno: mar 2024
Famiglia
5 recensione
4.0/5
Molto buono
Pubblicata: 10 apr 2024
The place was comfortable but it does not clean the whole apartment during our stay.. you have to remind them if we can. Our sink was full of dirty cups and has to do ourselves when we return late.
Apart from that, we have a pleasant stay..the staffs are very helpful.
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind Regards,Stuart Lyall,General Manager
Utente ospite
Appartamento con due camere da letto
Soggiorno: apr 2024
Coppia
5 recensione
5.0/5
Eccezionale
Pubblicata: 3 ago 2024
Had a great time at Pegasus . Very happy with the large Rooftop Apartment rooms.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
Conney Chang
Camera Ospiti (1 camera, letto matrimoniale)
Soggiorno: giu 2024
Viaggio con amici
4 recensione
4.7/5
Fantastico
Pubblicata: 25 ago 2024
Convenient location. Clean hotel with good value.
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest Regards,Stuart Lyall,General Manager
Smallbearfly
Appartamento con due camere da letto
Soggiorno: lug 2023
Viaggio con amici
7 recensione
5.0/5
Eccezionale
Pubblicata: 5 ago 2023
Friendly and faster check in and the place so quiet
Traduci
Risposta dalla struttura: Thank you very much for taking the time to post your feedback on your recent stay with us. We are delighted that you enjoyed your time with us and we look forward to welcoming you back soon.Warmest RegardsStuart LyallGeneral Manager
KillerBee34
Camera Ospiti (1 camera, letto matrimoniale)
Soggiorno: apr 2023
Lavoro
7 recensione
3.2/5
Pubblicata: 19 mag 2023
Need a bit more detailing in cleaning and in services. Overall a good place but could be much better if Management check the rooms after Housekeeping and if its not impossible do inform the Person in advance when Housekeeping is coming and kindly advise Housekeeping to clean the room on daily basis as on my 3 day stay Housekeeping only came once when I was out and did nothing on the name of cleaning just moved the things from one place to other.
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay with us. We are continually striving to improve our services, and we will certainly take your valuable feedback on board.Once again, thank you for taking the time to provide us with your comments, we do hope to see you return.Kind RegardsStuart LyallGeneral Manager