Utente ospite
25 marzo 2024
Is an average boutique hotel. Decoration is swanky, the room is beautiful. We had the Boulevard Suite, very beautiful layout. Things look nice and clean. As this is F1 period, I know they would be busier than normal since their location is excellent to F1 venue. Their reception are all very friendly, chatty and willing to help. Their wine bar place is nicely layout and all the staff in the wine bar work very hard. I would single out one Chinese lady who works at the bar, constantly on her toes, very cheerful despite being overwhelm and work fast. Gym is 24hrs, only 2 modern treadmills, 1 bicycle, some weights but never busy. Why 3.5 star after all these? 1. Wifi. Is constantly dropping out when you’re in the study table room. 2. Housekeeping is poor. The glasses in the bathroom are never wash, You can see the stain of toothpaste in the glasses. The bathtub is very nice, similarly you can see hair floating when you want to take a bath. Things are not top up, I’ve to ask for top up 2 days in a row. Floor is also not vacuum, I’ve to encourage by putting tips on the bed. 3. Each time you call housekeeping, it goes to reception and things take ages to arrive or not at all. 4. Gym has no towel or cleaning agent. I’ve to ask for towel one day at reception and the guy bought up 3 small towels. 5. There is no Air con in the bed area. We've to switch it at the living hoping to catch some air into bedroom. if 1 person wakes up earlier and wants to switch off air con, the person can't close the door of the bedroom as the person still sleeping will be suffocated. :) This can be a great hotel but their housekeeping needs better training and attention to details. The gym has to be more hygiene focus since no one can wipe it down after they use the machine or weights.
Traduci