Utente ospite
18 maggio 2024
Location is great very close to the shopping centre nearby. My experience is a bit unpleasant.
Pros: Location is great, shopping centre is just few minutes walk.
- Young new staffs are friendly with impressive smiles, which overcomes my unpleasant check-in experience .
Cons:
- Hygiene: Inside the flat is clean, however the ventilation fan in toilet/bathroom does not work. - Rubbish on the 1st floor's roof (refer attach image) which just outside the bedroom windows including shoe, pants etc.
- The major drawback is Check-in on the first day. Booked two nights and prepaid via Trip.com a day before, requested for "high floor" subjected to availability. On the day of arrival just before 12pm, I was intend to drop the luggage then return later for check-in. But the Indian senior staff lady said that the room is ready which assigned on 2/F, on Saturday their booking is usually full so it is the only room available (Which is understandable), as I prepaid online in advance I had no choice but to accept it (but quite discouraging to prepaid on Trip.com anymore because the booking cannot be cancelled);
Then after I handed my credit card to this Indian lady at counter (looks like a senior staff) I was informed that they'll charge an "early check-in fee" of AUD30 (despite I keep reiterating that I can come back in the afternoon), she convinced me to join the Avani membership so she can waive the fee for me in favor.
Was advised if I want a room on high floors, with better view, book on the Avani app instead.
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