Amr Bin Al Gmoh Street, Bani Khidrah, Medina, Al Madinah, 41499, Saudi ArabiaDettagli hotel
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1 notte
Recensioni degli ospiti
4.3/5
Molto buono
213 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.2
Servizio4.2
Pulizia4.4
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Tutte le recensioni(213)
Recensioni positive(197)
Recensioni con foto/video(46)
Soggiorno meraviglioso!(56)
Proprietario simpatico(34)
Posizione ideale(34)
Posizione conveniente(20)
Pulito e ordinato(19)
Ottima colazione(14)
Camere ampie(8)
Servizi OK(8)
Recensioni negative(16)
Zaman
Camera Superior (4 letti singoli, con vista sulla città)
Soggiorno: mag 2024
Famiglia
8 recensione
1.7/5
Pubblicata: 12 mag 2024
Abbiamo avuto un'esperienza terribile, il check-in è stato stressante, il servizio del portale è inutile, devo portare io stesso i bagagli dopo aver aspettato 30 minuti al check-out. La colazione era come un hotel a due stelle, camera rumorosa si sente il rumore del veicolo a mezzanotte quindi non si dorme, piccola doccia, nessuna pressione nel rubinetto del lavandino, l'hotel non è adatto alle famiglie perché è lontano dall'ingresso del cancello femminile dell'Haram. Questo hotel non offre il servizio a 5 stelle come pubblicizzato, un hotel troppo caro e sopravvalutato che non lo consiglierei a nessuno.
Testo originaleTraduci con Google
Mahmmoud ali
Camera Superior con 2 letti singoli e vista città
Soggiorno: gen 2024
Altro
2 recensione
1.7/5
Pubblicata: 9 gen 2024
Il servizio è lento, il check-in è tardi, le camere non sono pulite e ci sono hotel migliori nella zona
Testo originaleTraduci con Google
Risposta dalla struttura: Gentile ospite, Grazie per aver dedicato del tempo per raccontarci la tua esperienza al Pullman Zamzam Madina. Siamo estremamente dispiaciuti di apprendere che la tua esperienza non è stata esattamente quella che avresti preferito. Vi ringraziamo comunque per il feedback costruttivo che aiuterà sicuramente il team a migliorare la qualità dei nostri servizi. Ti assicuriamo che stiamo adottando le misure appropriate per affrontare le questioni gentilmente condivise con noi. Ci auguriamo che questa esperienza non abbia influito sulla tua impressione generale del nostro hotel e che ci darai comunque la possibilità di servirti meglio in futuro. Ancora una volta, le mie più sincere scuse.
Utente ospite
Suite Boutique (letto a due piazze)
Soggiorno: apr 2023
Famiglia
1 recensione
2.5/5
Pubblicata: 9 apr 2023
L'hotel ha una buona posizione. Siamo stati fortunati ad essere aggiornati, ma il servizio e la scelta del cibo non sono eccezionali.
Testo originaleTraduci con Google
Risposta dalla struttura: Gentile ospite, prima di tutto, grazie per aver condiviso con noi il tuo feedback sul tuo soggiorno al Pullman Zamzam Madina. Anche se vorrei che tu avessi un'esperienza migliore, è da feedback come questo che apprendiamo le nostre aree di miglioramento e ci assicuriamo di evitare eventuali eventi futuri. D'altra parte, abbiamo preso in completa considerazione il tuo feedback costruttivo riguardo all'esperienza della colazione. Lavoriamo sempre insieme per comprendere le preferenze dei nostri ospiti e adattarci di conseguenza alle loro esigenze. ci scusiamo sinceramente per l'inconveniente causato e speriamo di darvi il benvenuto di nuovo nel prossimo futuro. Cordiali saluti,
Utente ospite
Camera Superior con 2 letti singoli e vista città
Soggiorno: ott 2024
Coppia
7 recensione
2.7/5
Pubblicata: 28 ott 2024
Was placed in c block which was away from all amenities, really sad as they would not give a refund for us to move on to another hotel!
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconvenience you encountered during your recent stay at our hotel. Your comment is valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolution.Once again, please accept our sincerest apologies for the inconvenience you experienced. We hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina
Yasmin
Camera Classic con Letto King Size senza Vista
Soggiorno: ott 2024
Coppia
6 recensione
3.7/5
Pubblicata: 22 ott 2024
Great short stay .. not our first time at Pullman Madinah. Will come back god willing
Traduci
Risposta dalla struttura: Dear Mrs. Yasmin,Thank you for taking the time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina
ShahrozKhan
Camera Superior King vista città
Soggiorno: set 2024
Famiglia
5 recensione
4.0/5
Molto buono
Pubblicata: 30 set 2024
This is an ideal location as Masjid e Nabwi is just 3 mins away. There are many restaurants nearby and almost all of them serve good food. The rooms are pretty spacious but lighting is too dull. Also the phone in my room was not working which was later fixed by the hotel staff. The king size mattress was not comfortable, seems like it requires replacement. I also hope that they will replace their existing refrigerator with the new one as it was not working well or may be moving it out of cupboard will help. Overall, it was a pleasant stay as my main focus was to have easy access of Masjid e Nabwi.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your recent experience with us.We are pleased to know that you enjoyed our location and room meeting your expectations. Your comment about the room lights and room amenities are duly noted and has been taken into consideration for continuous improvement.At Pullman Zamzam Madina, we are committed to creating an exceptional atmosphere that delights our guests. Your satisfaction is our priority, and we are dedicated to enhancing our services to meet your satisfaction.We look forward to the opportunity to serve you again and provide you with an even better experience that exceeds your expectations.Best regards,Pullman Zamzam Madina
bluejade
Camera Superior (4 letti singoli, con vista sulla città)
Soggiorno: ago 2024
Famiglia
14 recensione
4.0/5
Molto buono
Pubblicata: 23 set 2024
Overall a gd stay. Breakfast with view
We managed to check in early as we reached in the morning.
Room was spacious for 4 pax but a bit dark..some lamps are spoilt and need a change of bulbs.
We went in sep and it was quite a walk to Masjid Nabawi for the first time as it was abit warm. It gets easier as the days goes by.
A bit further for Ladies Gate.
Breakfast is gd and the food is served on 2 floors. The uppper floor has a beautiful view of Masjid Nabawi. Love the fresh fig. .
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your recent experience with us.We are pleased to know that you enjoyed our breakfast buffet, check-in, room and view meeting your expectations. Your comment about the room lights and location is duly noted and has been taken into consideration for continuous improvement.At Pullman Zamzam Madina, we are committed to creating an exceptional atmosphere that delights our guests. Your satisfaction is our priority, and we are dedicated to enhancing our services to meet your satisfaction.We look forward to the opportunity to serve you again and provide you with an even better experience that exceeds your expectations.Best regards,Pullman Zamzam Madina
Utente ospite
Camera classica, 3 letti singoli - Senza vista
Soggiorno: lug 2024
Famiglia
1 recensione
4.5/5
Ottimo
Pubblicata: 30 lug 2024
Hotel is great in everything from reception to the pallman but in need for maintenance specially bathroom and housekeeping was very slow
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for sharing your honest experience with us. We are glad to know that our reception service have met your satisfaction. However, we apologize for any inconvenience regarding the maintenance and housekeeping service. Your feedback is valuable, and we will take it into immediate action for further investigation. We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Pullman Zamzam Madina
Lidya Budyana
Camera King Deluxe con Vista Haram
Soggiorno: set 2024
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 20 set 2024
insyaa Allah we will come back soon ✨
everythings good 👌🥰✨
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for taking the time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina
Mallu Couple Travellers
Camera Superior King vista città
Soggiorno: apr 2024
Coppia
12 recensione
4.5/5
Ottimo
Pubblicata: 28 apr 2024
It sounds like the Pullman Zamzam Madina hotel offers spacious rooms with a chance of free upgrades, which is great. Being near Masjid al-Nabawi is definitely a plus for many travelers. Affordable food prices and good food are also important factors for a comfortable stay. However, since it's an older property and tends to be busy, it might not suit everyone's preferences. Overall, it seems like a decent option for those visiting Medina on a budget.
Traduci
6/20
Toristino
Camera Superior King vista città
Soggiorno: mag 2024
Lavoro
62 recensione
3.0/5
Pubblicata: 15 mag 2024
The first room given was not as per the booking guidelines. After serious talks then reception team did the change . I do appreciate the efforts of the team even thought it was after a long talks. Location of the hotel is one of the most convenient in Madinah .
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Utente ospite
Camera accessibile ai disabili Superior (2 letti singoli, con vista sulla città)
Soggiorno: nov 2024
Coppia
2 recensione
4.2/5
Molto buono
Pubblicata: 6 nov 2024
Its was very good stay the people there very nice also the food not to bad
If you going to umrah that is good Place to stay & very close to the Masjid ….
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for sharing your unique experience with us. We appreciate your positive feedback on our buffet, location and staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable. Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay. Best regards, Pullman Zamzam Madina
PeaceBeUponUs
Camera Classic con Letto King Size senza Vista
Soggiorno: apr 2024
Famiglia
58 recensione
5.0/5
Eccezionale
Pubblicata: 15 apr 2024
Close to the the Green Dome.
Close to the Quba' walkway 500 metres if you wish to take the buggy to Masjid Quba.
Traduci
Risposta dalla struttura: Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,
Utente ospite
Camera Classic con Letto King Size senza Vista
Soggiorno: set 2024
Viaggio con amici
5 recensione
3.7/5
Pubblicata: 8 ott 2024
This hotel is very good and 5 star ⭐️. Also very close to Masjid Nabawi.
The breakfast was really good.
They gave me a family apartment, which is a room, living room, dining and two different bathrooms. But, the other bathroom smells really bad and had stains all over as if there was a spill of 💩 which flooded to the dinner and kept smelling forever.
Also, there was no loud speaker in the room so I couldn’t hear the adhan at all
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your honest experience with us.We are glad to know that our location and breakfast buffet made your stay a truly remarkable one.Regarding the comments you made about the bathroom and in-room audio, please rest assured that we have taken immediate action to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina
Utente ospite
Camera Superior King vista città
Soggiorno: nov 2024
Famiglia
6 recensione
5.0/5
Eccezionale
Pubblicata: 18 nov 2024
Amazing hotel and Amazing staff Amazing breakfast allhamdulilah very respected staff
Traduci
Risposta dalla struttura: Dear Valued Guest, Thank you for sharing your unique experience with us. We appreciate your positive feedback on our breakfast buffet and staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable. Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay. Best regards, Pullman Zamzam Madina