ElisabethHotel Premium Private Retreat- Adults Only

My wife and I had been to this hotel twice previously and always found it to be a nice, clean , friendly hotel. The rooms were always clean and comfortable. On this occasion we made a reservation for two weeks through Althams a local travel agent. Not questioning the reservation because we had been before, but it seems we were making the reservation for an 'authentic Austrian' room - we thought all rooms would be of a high standard befitting of a 'premium private retreat'. The holiday company was 'Inghams Walking'.The room was tiny and 'tired' not even a stool or chair to sit on. We asked to change the room at the front desk and we were informed that we got the room that the travel company had paid for, (almost £5000) and we could 'upgrade' if we wanted for an extra 20 Euros a night - plus resort fee. We declined feeling that we had already paid enough and we felt intimidated. We did however throughout our stay take photographs of the stained mattress, yellow stained duvets, having had to sleep on the guest bathrobes, blood on one of the duvet covers, holes in the net curtain. The travel company, the travel agent and the credit card company stated we were to blame for the spoiled holiday because we could have paid extra and got a better room. Please be aware no-one will ever take responsibility Mayrhofen is a beautiful place but would not recommend the Hotel Elisabeth especially the so called 'authentic rooms'. We're sure that the Austrian Tourism Board will be appalled.

Have stayed in Austria on a number of occasions but this was the first time at Mayrhofen. We were upgraded to a suite which was extremely spacious and had an enormous balcony. Very comfortable bed together with bath and separate shower. As many reviewers comment the food was exceptional and although we are not vegan they seemed to cater well for those who are. The choice at breakfast was beyond belief. You are allocated a table on your first day and keep it for the remainder of your stay. There is complimentary food in the afternoon between 3 and 5 but drinks are extra. Service and food in the evenings was faultless and Julianna was kept busy filling the wine glasses and supervising proceedings. I would just like to mention that it would be helpful if a member of staff accompanied guests to their room on first arrival to point out things like the electric shutters on the outside of windows (there is no room directory). Facilities in the hotel are excellent and all staff are eager to assist. The hotel is quiet and well positioned. A very enjoyable stay, Thankyou.

Superb hotel on all counts. Nothing is too much trouble with immaculate, friendly and unobtrusive service. All in wonderfully clean, luxury surroundings, with superb spa facilities. In addition there’s the fantastic menu, providing a really good range of choice, great quality food, and all served in really sensible portion sizes. The room was wonderful (we were in a suite). We had lots of space, a beautiful balcony with views of the mountains, an amazing bathroom and a really comfortable bed. Only downside is no air conditioning but the shutters and big doors allowed a welcome breeze to pass through the room at night keeping us cool. We’ll definitely be back! We love it here.

OMG, this hotel is definitely one of the nicest we have stayed in. We upgraded to a premium room and it was definitely worth it. We stayed here for a week whilst on an Inghams Walking Holiday. The food is amazing, we were never disappointed. All staff are extremely well trained, very friendly whilst remaining professional. We only had one criticism and that is, there is no air conditioning and the nights get extremely warm. Part way through the week I did request a fan from reception and when we returned from a walk, there was a fan in our room. I would suggest that a fan needs to be supplied in every room in the summer months. We will definitely return to this hotel.

We were upgraded to a premium suite, which offered more than enough space for 2 people. The rooms are modern, yet cosy. A large bathroom with a bathtub, a separate dressing room, 2 TVs, a large couch and a balcony with a view to the garden. We do enjoy a coffee in the morning, but there was no coffee machine, not even an electric kettle. When asked, we were told that only the penthouse suite has got one. They then offered we could get one as well and a few capsules for 25,- EUR. Frankly, I would expect this to be complimentary in a hotel of this category. We had booked half board and the dinner (5 courses) was delicious and more than sufficient. The breakfast buffet had a varied offer from “omelette-to-order” to various fresh juices, salmon, etc. although the quality of the food was not consistently satisfactory. Bread rolls were not crispy and the bread, waffles and pancakes were dry. Selection of cheese and cold meat limited. The waiters were super attentive and friendly though. The spa area also deserves a positive mention, it is very spacious and has all the treatments you could wish for. The indoor pool is heated but to cool off you can walk to the sister hotel across the street. They offer a natural pool which is free to use for the guests of the Elisabeth Hotel as well. However, there is some construction work happening now, so it’s a bit noisy. The biggest drawback for us was the lack of air conditioning in the house. The room heats up so much in summer that you can hardly stay there, despite airing in the morning and closing windows and blinds during the day. We were immediately provided with a fan, but it is loud and only blows in one direction. In the evenings the dining rooms were simply too warm. You could hardly enjoy the (very good) food and had to shower again later. We felt sorry for the waiters. When asked about this on departure, the receptionist just grumbled annoyed: “We have no air conditioning” and then looked down without further comment/apology. Since there was only a very limited number of seatings outside, the hotel decided that all had to eat in the restaurant. Except for the afternoon snacks, which could be taken outside. You are allocated a fixed table for your entire stay. This is incomprehensible since this is an adults-only hotel and as an adult, I don’t want to be patronised. On the positive side, we met a nice couple next to our table and enjoyed good dinner conversations while we were there. All in all, we missed the warm hospitality that you would expect of a hotel, especially of this category, but the rooms, food and other features make up for this. Still room for improvement though to make it a perfect stay.

This hotel has it all , premium food, rooms and wellness centre. The food is 6 courses with a choice daily and to 5star quality . The staff (a shoutout to David) are so kind and attentive . The wellness centre is as good as anything we have ever experienced and the rooms are large and very comfortable . Please stay here , you will. It be disappointed !!

Tolles adults-only Hotel in Mayrhofen/Zillertal Ein Hotel in dem man sich rundum wohl fühlen kann - oder eher gesagt wohlfühlen muss! Sehr freundliches & umsorgendes Personal. Schon allein die Flure im Anbau haben mich völlig begeistert! Leicht geschwungen mit viel Holz entsteht eine wunderbare warme Atmosphäre, in der man sich sofort gut aufgehoben fühlt. Das Zimmer war ebenfalls so, daß man sich sofort wohl gefühlt hat. Völlig begeistert war ich davon wie geschickt der Raum ausgenutzt war, um möglichst viel Stauraum zu schaffen. Aber auch hier war alles so schön in den Raum integriert, daß es einfach alles stimmig war. Hier kann man locker eine Woche & sicher auch noch mehr Urlaub zum Skifahren verbringen & hat kein Problem sein ganzes Gepäck unterzubringen. Das Bad war sehr großzügig. Eine wirklich große Regendusche. Separates WC mit Bidet. Badewanne und auch hier im Bad viel Raum um seine Sachen unterzubringen. Das große Bett sehr bequem & auch das große Sofa war sehr schön. Das Essen war immer sehr gut! Die Auswahl beim Frühstück war gut. Eier konnte man sich in sämtlichen Variationen frisch zubereiten lassen. Eine gute Auswahl an Wurst & Käse. Darüber hinaus an Müsli & Cerealien. Frischem Obst. Milchvarianten. Joghurt, etc. Die Nachmittagsjause haben wir nicht genutzt. Das Abendessen war immer sehr gut. Sehr schön angerichtet - das Auge isst mit :) & einfach sehr schmackhaft. Das Salatbuffet war gut bestückt. Man konnte im Weiteren aus verschiedenen Vorspeisen & Hauptspeisen auswählen. Es gab auch immer vegetarische und/oder vegane Alternativen. Der Wellnessbereich war sehr stylisch eingerichtet. Klare Linien & Formen machten eine tolle Atmosphäre. Der Pool ist mit 17 m groß genug um die eine oder andere Bahn zu ziehen. Im indoor Whirlpool fühlt man sich wie in einer Grotte. Schön sind die Wasserbetten aber auch sonst findet man viele Möglichkeiten um sich zu entspannen & zu relaxen. Unser Highlight war der schön gestaltete kleine Garten mit einem weiteren Whirlpool. Die Massagen bei Eni & Diana..traumhaft & nur zu empfehlen. Auch hier war es eine so angenehme, ruhige, entspannte & wohltuende Atmosphäre. Herrlich! Was uns gefehlt hat? Mehr Urlaubstage :) :) Wir können das Hotel uneingeschränkt weiterempfehlen! Wir haben uns von Anfang an wohl gefühlt, weil das Personal soooo freundlich war & das ganze Hotel einfach so stimmig. Man merkt die Liebe zum Hotel & zum Detail. Wenn man unbegingt was vermissen möchte, dann wäre es, daß wir uns gefreut hätten, über Hilfe beim Gepäck oder wenn man aufs Zimmer begleitet wird. Frühere Öffnungszeiten des Whirlpools im Garten - vor allem jetzt im Sommer wären schön gewesen. Aber wie gesagt, daß ist nun "jammern auf hohem Niveau" :) Danke an das gesamte Team für die schöne Zeit. Wir kommen bestimmt wieder :)

What a fabulous family run hotel. A hotel that has everything, old traditional style mixed with modern spa facilities. Room was excellent, again traditional wooden alpine styling mixed with modern stylish bathroom. Food excellent. The staff were always helpful and cheerful. Excellent position, near to the station and also the main high street. The hotel also had a large number of repeat customers which speaks volumes. Highly recommend a visit.

We stayed at this hotel 18 years ago & although we regularly holiday in Austria, it’s the first time we’ve been back to Mayrhofen. Don’t know why we left it so long as it’s a great resort & The Elisabeth is even better than we remember. The whole hotel has been improved & extended. We were amazed that they remembered we’d stayed before, despite it being so long ago, & delighted that they upgraded our room. We also love the fact it’s now an adults only hotel. The staff were very friendly, helpful & efficient throughout. Our room was usually serviced while we were at breakfast. The bed was very comfortable with lovely bedding, although a tad warm at night when the outside temperature was high. The bathrooms have all been refurbished with lovely walk-in showers & plenty of space for all your stuff. As others have mentioned, the food is excellent. You are allocated a table for the week where you sit for breakfast & dinner & in common with most Austrian hotels, you pre-order your soup, starter, main & dessert while at breakfast. Your drinks bill from the previous evening is also on your table to sign at breakfast. Unfortunately, on one occasion we were charged for some wine which wasn’t ours. We pointed this out to the waitress & she amended the bill but this wasn’t taken off our bill on check-out. A €10 tip for a massage was also added to our bill on check-out but we didn’t notice either error until we got home. My husband enjoyed the saunas & steam rooms & also booked 2 massages during our stay, which he said were very good. We will definitely return.