Riu Palace Mauritius - All Inclusive - Adults Only

Super

We stayed at the Riu Palace for 17 days. The hotel is very clean and the country is amazing!! We can say the food is among the best. It is excellent, with a well-balanced mix of flavors. The staff in the main restaurant is amazing— special thanks to Mary and Temitayo! The food at Krystal is also very good. The food and service at the elite club restaurant (dinner) are average. The drinks are excellent, especially those made by Arouven. Big compliments to Arouven, the best bartender we’ve encountered at any Riu hotel we’ve visited! The Elite Club services are good. The lounge chairs are fantastic, and the service at the Elite Club bar is solid. Suggestions are implemented promptly. There is now waiter service at the Elite pool, and several small improvements have been made. The private pools are heated, but the Elite Club pool was only heated for one day during our stay. It’s nice to have a special breakfast area with an amazing view (Elite Club). The room is spacious (suite swim-up), very clean, and equipped with everything you need. If you need something, just use the app, and within 30 minutes, everything is taken care of. This hotel can definitely be rated as a 5-star hotel. Everything is clean, the food is excellent, the staff is very friendly, and the drinks are amazing! Special thanks to Henna at the front desk—she is the friendliest and most professional front desk employee we’ve ever met! Big compliment! Snorkeling in front of the hotel is incredible, with many different fish and coral. Be mindful of changing winds that can quickly alter the direction of the waves. Lifeguard services are available upon request, and you can always ask a friendly surfer for help if needed. We recommend wearing a life jacket to fully enjoy the water. The beach is clean and stunning—don’t miss the sunset from the beach! Overall, a huge compliment to the staff. This hotel is a true 5-star Riu Palace!

Le Morne Bar, excellent service by Bartender Nitish, highly reccomended A wonderful service.Mauritius is a paradise, safe and the all inclusive package gives a serene and easy holiday experience. We are so happy and joyful of the great time

We came to the Riu palace for a total chill out for a week. It was exactly that. Great location. Brand new hotel. Great facilities. Fabulous food. Rooms are lovely and very friendly attentive staff. You also get to use the facilities of the Rui Turquoise family hotel next door.

10 of us, 5 families all had a great time. Excellent air conditioned rooms, wonderful choice of food in different areas, full board, lots of swimming pools or the sea, and lovely to just dit and watch the kite surfers and wind surfers. Very attentive staff and always smiling. Always busy, gardening, cleaning and serving you. Evening entertainments and no children

My partner and I stayed 10 nights. It was indeed a very beautifully refurbished hotel which is a shame because I do regret so much booking this hotel, here is why: 1. The hotel beach: is a kite and windsurfing area. As we walked along the beach leaving the hotel to the public beach next door the wind was much calmer. Meaning the wind only blows that strong in that specific area in both hotels Riu Turquoise and Riu Palace. Is fair to say, on sunny days the wind stopped thanks god but I would not take my chances again and just go to a normal hotel. 2. Service: There is no service at all. You have to get up and order everything you want as there is no table service so you can’t just relax you got constantly go and order at the bar queue up and all sorts! 3. Bars: “CAPPUCCINO Bar” opens at 10am so a “coffee bar” that does not offer coffee early morning? Also, the bakery was steal every time I tried. So, no coffee before 10am unless you go to the breakfast buffet and have the instant coffee (not a fan). “Pool bar” opens at 10am again can’t order either a coffee or a drink and very low music there is no ambience. “Sports bar” is for both hotels which means if you’re adults only from Riu Palace there might be kids at the bar from Riu turquoise. 4. WiFi: it was very good but we got disconnected before we actually left so is pretty silly to do that when we rely on WiFi in that country honestly unnecessary. 5. Entertainment: there is nothing to do when there is no sun. “Sports bar” has 1 pool table btw the 2 hotels that has such a large capacity… Common! So, on top of strong wind in the hotel area, we have nothing else to do when the weather is bad. No other table games, tennis or paddle court or something/anything. 6. Staff - Pros: The hotel has lovely staff, polite and with good intentions. Reception was very nice when we got our flights cancelled 2 times and gave us late check out. The courtesy rooms are also lovely touch. - Cons: although staff are hard working and try their best, unfortunately they do things wrong all the time, which really tainted our experience. Opening the door and walking into our room straight after knocking a few times. Miss-placing our luggage and sending us to the wrong room. Not filling up the soap. No filling up the mini bar. Not making our cards properly having to go back to reception after walking all the way to room. Etc. I believe better training, maybe better management. For example: On our first morning they were cutting the grass next to our room, we were confused why we waking up to such a noises but ignored, got ready and went breakfast to arrive there they started cutting the grass next to us. I immediately told the waiter to please stop that during breakfast that finishes at 10:00am can’t they wait? After that I saw the gardeners attempting to cut the grass next to breakfast and I saw how the waiters told them not to do it. So, my advice was taken which was great, but a normal management would advise